Thank you for raising your concerns with us

You will receive an acknowledgement and case number within 24 hours of your submission, excluding weekends and bank holidays.  

If you have submitted a complaint our team will aim to resolve cases within 8 working days and will contact you during this period. If we are unable to resolve your complaint within this timeframe, we will contact you to keep you updated. 

Any feedback will be reviewed and passed along to the relevant support teams. We will come back to you with any relevant updates or to answer any queries in your feedback as soon as we are able. 

If you have any questions regarding the City & Guilds complaints process, please see our Complaints Policy on the City & Guilds website or by clicking on the following link.