Thank you for your feedback

You will receive an acknowledgement and case number within 24 hours after submission. 

Our team will aim to resolve your case within 8 working days and will contact you during this period.  If we are unable to resolve your complaint within this timeframe, we will contact you to keep you updated. 

If you have any questions regarding the City & Guilds complaints process, please see our Complaints Policy on the City & Guilds website.