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Building Services Engineering

Building Services Engineering

Supporting skills development across the sector through practical training in electrical, plumbing, heating and more

As the Building Services Engineering (BSE) industry moves towards a more sustainable future with new advanced installations and technologies, there has never been a better time for learners to kick-start their career or update their skills with industry-recognised qualifications, programmes and skills development solutions.

We work across key BSE sub-sectors including electrical installation, plumbing, heating and ventilation, gas engineering, refrigeration and air-conditioning, equipping our learners to install and service all things in the built environment safely.

With continuous professional development (CPD) learners can progress in their careers with updated knowledge of new regulations, legislation and technologies impacting the built environment.

View our qualifications and apprenticeships

Explore electrical training career routes

demand for electricians set to soar section imageThe UK Trade Skills Index 2023 announced that the demand for electricians is set to soar as trade sector vacancies hit record highs.

To support the growing demand for skilled electricians, City & Guilds has mapped its electrical provision to electrical training career routes, helping learners of any age and at any stage of their training journey to become qualified electricians.

Learn more about electrical training career routes

The future of the skills landscape is changing

The qualification landscape is changing rapidly as the government sets out net zero targets and reforms to post-16 qualifications in England to support the move into skilled jobs. Providers, employers and learners who can adapt to these changes will be well-positioned to succeed.

bse sustainability thumbnailEmployers looking to recruit skilled professionals to support a net zero economy by 2050 are facing substantial challenges. With the shift to electric and hybrid vehicles and the need for energy-efficient indoor environments, our Green Skills and Sustainability qualifications are proving to be crucial in bridging the skills gap in this evolving sector.

To learn more about exciting opportunities in the sector from Electric Vehicle Charging (EV) Installations to retrofitting buildings, visit our Green Skills and Sustainability page.

Discover our sustainable qualifications

qualification reforms to post 16 qualifications section imageThe post-16 qualification landscape is changing in England. The Department for Education (DfE) changes aim to more effectively support people to directly move onto high-skilled jobs, or through progression into good quality higher education courses. To learn more about these changes and the support available visit our Qualification reform in England page.

You'll find key resources on:
  • How these changes may affect curriculum planning
  • Types of qualifications to be funded
  • Downloadable sector overviews

Explore the qualifications reforms

advance technical digital credentialDigital credentials offer an opportunity to share new skills and accomplishments online with peers, potential employers, and customers. Data-rich and secure digital credentials are shaping the way we showcase skills on social media platforms like LinkedIn and business websites. Collect, share, and showcase training and skills development with digital credentials.

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Sector collaborations

We are committed to developing industry-relevant qualifications and collaborate with leading professional bodies, institutions, and employers to ensure our qualifications equip today's engineers with the skills and expertise to succeed. They include the Joint Industry Body (JIB), the Electrical Contractors Association (ECA), The Electrotechnical Skills Partnership (TESP), NET, The Chartered Institute Of Plumbing And Heating Engineering (CIPHE), Air Conditioning & Refrigeration Industry Board (ACRIB), The Institute of Refrigeration (IOR), the Institution of Engineering & Technology (IET) and the Microgeneration Certification Scheme (MCS).

Expert solutions and personalised support

Learn more about our specialist teams who are available to support you at every point of your skills development journey.

Business Development Managers

If you are an existing customer, please contact your Business Development Manager to discuss our range of qualifications and services.

If you are a new customer interested in offering our products or services get in touch with our expert sales team who are on hand to discuss and support you through the approval process.

Sales team at or complete the customer application form and we'll be in touch.

Technical Advisors

Our BSE technical advisors have a wealth of experience in education delivery. They are on-hand to provide flexible solutions and advice for your programme delivery. Visit our Technical Advisors to learn more about how they can support you:


Technical Advisor David Pye

David Pye

Technical advisor for BSE

Supporting customers in the delivery of BSE qualifications, apprenticeship programmes and services, David's background in heating engineering saw him managing installations of large heating and water systems nationally.

Over the past two decades working in education, David has covered a range of roles including teaching, quality assurance and assessment development supporting customers, employers and learners with industry-relevant expertise in the BSE sector.

Find out more about David on the Technical Advisor page or email directly on


Technical Advisor Robert Mallender

Robert Mallender

Technical advisor for BSE

With an impressive career history, Robert Mallender started as an apprentice carrying out the installation and maintenance of domestic and complex industrial, commercial, and mechanical services systems. Following his role as an installation engineer, Robert progressed into the role of Site Supervisor, managing the design and build contracts for a local authority.

The supervisory role encouraged Robert to return to further education and while completing his higher-level qualification in building services engineering, he was asked to complete some part-time teaching. The move to full-time lecturing followed a couple of years later with a career shift into management running a national assessment centre.

This role allowed Robert to transition into consultancy work for awarding organisations and provided in-depth knowledge of the structure of qualifications, delivery, support, quality assurance and how assessment materials are produced. The Technical Advisor role at City & Guilds then came as a seamless career progression.

Find out more about Robert on the Technical Advisor page or email directly on

Employer Client Managers

At City & Guilds, we understand the challenges faced by employers and the need to quickly adapt to changes in the industry. As your organisation evolves and diversifies we'll provide tailored services and talent development strategies to drive your business growth.

Get in touch with our client managers to discuss skills development strategies and challenges, visit the client support page to learn more.

Customer Service

Our Customer Service team are available to provide solutions to general enquiries and online platform support.

0192 4930 800 (option 5)

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