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Walled garden

Walled Garden is a secure administration system for customers.

Our support information will help you use Walled Garden for many different centre administration tasks, like registering learners and booking end-point assessments. Only approved customers can have a Walled Garden account but it’s easy to apply to be a centre and work with us.

It has been especially developed to enable City & Guilds approved centres to carry out a range of day-to-day functions quickly and efficiently via the internet. It is the quickest method of registering and administering candidates.

If you have any questions please call our Customer Services team on +44 (0) 844 543 0000 (8am-6pm Monday to Friday - UK time) or e-mail us at centresupport@cityandguilds.com

Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.

Managing Centre settings

  • Create and edit user accounts
  • Submit centre updates to centre, question paper and billing addresses
  • Change results, certification and billing preferences. 

Reporting and qualification information

  • View candidate history reports, financial reports as well as order reports for all of your registrations, results and exam bookings
  • View our full catalogue of qualifications, publications and merchandise
  • Order tracking e.g. Online tracking of deliveries via a link to DHL (couriers).

Cohort and candidate management

  • Amend candidate details e.g. Correct input errors for candidate names or DOB
  • Cohort management allows you to group candidates together for ease of ordering.

Online ordering facilities

  • Place orders for candidate registrations, on-demand, online and paper exam bookings
  • Submit results to certificate candidates
  • Order SmartScreen subscriptions
  • Order publications and other merchandise
  • Submit large orders via Electronic Data Interchange. 

For more detailed information on what the Walled Garden can do for you, please visit Walled Garden Support Documentation.