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It is our aim to treat each case fairly and consistently. However, if you disagree with a decision we have made, you can appeal against that decision.

There are three stages:

  1. Enquiry – Stage 1
  2. Appeal – Stage 2
  3. Independent Appeals Board – Stage 3

Related documents

Stage 1 - Enquiries

A centre can ask for a candidate’s exam result to be reviewed, alternatively a candidate can request this directly. City & Guilds will arrange for the candidate’s answers to be remarked.

In the case of assessment decisions made by centres, candidates must go through the centre’s own internal appeals procedure.

A centre can request an Enquiry into the Qualification Approval Risk Status/ Qualification Status that has been applied by City & Guilds following external quality assurance activities.

Related documents

Stage 2 and 3 – Appeals

You can ask us to look at:

  • examinations results
  • decisions regarding qualification (approval risk) status
  • decisions concerning the withdrawal or suspension of centre/qualification approval
  • decisions, penalties and sanctions resulting from a malpractice investigation
  • outcomes of applications for access arrangements or special consideration.

Related documents

Project qualifications enquiries

For Project qualifications, please use the forms above for enquiries about results. For more information on the processes and timelines, please refer to the document below.