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Requesting a replacement certificate, verification or comparison

If your replacement certificate request is within one calendar month since the date your certificate was issued, please contact your centre and they will request the replacement and any requested amendments on your behalf.

If it is more than one calendar month since the date your certificate was issued, please submit a request using our online application and payment form. If you need to have your certificate amended as part of the replacement, please upload scanned colour copies of the below to your application:

  • Copies of your original certificates
  • One of either an in date Passport or an in date Driving Licence
  • Deed Poll
  • Birth Certificate
  • Marriage Certificate and or Divorce Papers
  • And an official letter such as a bank statement, pay slip, doctors letter etc.

For all learners requesting a verification/confirmation or comparison, an application can be submitted using the link below

If you are requesting a replacement certificate, verification/confirmation or comparison, and you are not the learner, the candidate will need to provide a signed and dated consent form agreeing to the release of their qualification information and proof of ID, such as a colour copy of their Passport/Driving Licence before the application can be processed. A blank consent form can be downloaded here. Please attach both of these documents to the online form when submitting your application.

You can request an archive search through the online form here >

It costs £44.00 for a search of our archive records and is non-refundable whether or not the search is successful. Please note that the fee is for one individual certificate, verification/confirmation or comparison letter, this fee also includes any amendments to the required certificate. Any additional certificates, verification/confirmation or comparison letters will require another application to be submitted. Please be aware that we can only action what is requested on the application form.

Please note that your application will take up to three weeks to be processed

Certificates refresh

We are excited to announce that from 19 March 2018 we will be rolling out our new certificates that have undergone a complete refresh, and now feature a stylish modern design, along with high quality elements including a hologram to provide even greater security.

New refreshed certificate (PDF, 1.9MB)

Mandatory Consent Form

If you are requesting a replacement certificate, verification/confirmation or comparison, and you are not the learner, the candidate will need to provide a signed and dated consent form and a colour copy of their Passport/Driving Licence.

Consent form (DOCX, 203KB)