Guidance to EPA Providers on EPA event scheduling and delivery – impact of coronavirus

Important announcement for EPA providers

12 March 2020

We appreciate that you may have queries or concerns as to how the current coronavirus outbreak may impact the end-point assessment (EPA) event scheduling and delivery.

Following recent Government updates about the possible impacts of the spread of coronavirus on daily business activities over the next few weeks/months we would like to share the following guidance with you specifically for the delivery of our EPA events.

If you identify that a scheduled EPA event (remote or face-to-face) is affected by circumstances related to the Covid-19 incident, please contact us as soon as possible via customersupport@cityandguilds.com or 0192 4930 800. Please note we must receive the contact from yourselves and not from apprentices and employers. Given the changing nature of this incident we ask you to give us as much notice as possible to make the necessary updates.

Please be prepared to share details of the reason for the change to delivery so we can assist you with the recovery/rescheduling of the event(s). We will ensure the actions taken meets our regulator guidelines regarding the agreed approach.

This current situation is fast moving and we will continue to review risks and to establish whether any additional guidance should be put in place and update you accordingly.

If you have further queries specifically related to our EPA event delivery response then please email/call our Customer Services team on the details above.