Information Communication Technician (9602)

Last Updated: 05 Jul 2021

Product code 9602

Bookings from 1 May 2022 and first assessments from 1 June 2022.

The Level 3 Information Communication Technician (ICT) apprenticeship is designed for apprentices looking for a career in the operation of IT and/or telecommunications systems, including hardware and software.

There are three pathways within the ICT standard – Support Technician, Network Technician and Digital Communications Technician.  The Support Technician role focusses on resolving user queries and faults in a helpdesk context. A Network Technician can be desk-based as well as requiring visits to client premises to resolve issues, install networks and install and update software. A Digital Communications Technician specialises in resolving faults and issues in communications systems, including those used in a military/defence context.

Our resources for our Information Communication Technician apprenticeship will give you the guidance you need to support apprentices through their on-programme learning, build their confidence and competence to ensure a quality learning experience in preparation for End Point Assessment (EPA).   

Our high-quality, rigorous EPA can be delivered at a convenient time for your apprentice.  As part of our EPA service we provide a suite of guidance documents and preparation tools to get your apprentices ready for EPA.  

Click here to view related webinars and information for IT and Digital, and make sure you are registered for the latest updates here.

On-programme

Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard.  Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.

End-point assessment

EPA product code: Support Technician 9602-12 Network Technician 9602-13 / Digital Communications Technician 9602-14

As one of the biggest EPAOs in England, we pride ourselves on our first-rate customer service.  Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the assessment.   Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

Assessment events for this standard are:

  • Professional discussion underpinned by portfolio
  • Project report with questioning

For further guidance, please refer to our end-point assessment pack. This provides more detail behind the knowledge, skills and behaviours in the standard and the range of content within the standard. The EPA pack includes detailed guidance on grading criteria and suggestions for evidence the apprentice will need to produce for knowledge, skills and behaviours.  You’ll find this under the ‘documents’ tab in the ‘End-point assessment EPA’ section. 

EPA Pro: A market leading EPA booking system to successfully manage your apprentices’ full journey with end-point assessment.  Find out more here.

EPA Support: City & Guilds have extensive support for you and your apprentices with our technical advisors on hand to navigate you through the on-programme and provide hints and tips for successful end-point assessment.

Experienced IEPAs: We have highly skilled and experienced Assessors who will do their utmost to ensure you have meaningful and enjoyable EPA. 

EPA preparation and gateway guidance for this standard: 
Upon registration for EPA, you will have access to a range of support material for the Information Communication Technician apprenticeship to help prepare for end-point assessment.  This is available on Smartscreen

EPA exemplar materials: available for tutors, providing real assessment examples for each assessment type, such as transcripts and model answers.  This will help you to prepare apprentices and ensure they feel ready for assessment.

Recording forms: supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered. 

LIEPA reports: Our lead independent end assessors (LIEPAs) produce an annual report with insight into the EPA results and findings across all centres.  These reports can help you refine your apprenticeship delivery to improve success rates. 

These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.

Click here for our EPA price list.

Apprenticeship certification
As well as receiving their Institute for Apprenticeships and Technical Education (IfATE) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.

Digital credentials provide an exciting new way to motivate and reward apprentices’ on-going progression, all the way up until they have passed their end-point assessment (EPA). They also allow achievements to be verifiable, shareable and trackable all in one click. Please add your learners’ email address during registration. A digital credential cannot be issued without the learner’s email address.

How to register

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment. You’ll find these resources in our EPA document library

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need: 

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.) 

2. Get in touch with directsales@cityandguilds.com. Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements. 

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form