Unified Communications Technician - End-point Assessment (9790)

Last Updated: 20 Jun 2019

Product code 9790

LARS number 155

The level 3 Unified Communications Technician Apprenticeship is designed for apprentices in looking for a career in communication systems. Unified Communications Technician Apprentices will show excellent skills and understanding in developing and maintaining communications systems and responding to enquiries and service requests, as well as the behaviours to deliver strong product and service competence.

For more information about the Unified Communications Technician Apprenticeship, view our handy factsheets in the ‘documents’ tab under the ‘Additional documents’ tab.

Summary of our offer:

1. Our resources for our Unified Communications Technician Apprenticeship will give you the guidance you need to support apprentices through their on-programme learning, build their confidence and competence to ensure a quality learning experience in preparation for End Point Assessment (EPA).

2. We are on the register of end-point assessment organisations for Unified Communications Technician Apprenticeship. Our high-quality, rigorous EPA can be delivered at a convenient time for your apprentice. As part of our EPA service we provide a suite of guidance documents and preparation tools to get your apprentices ready for EPA.

On-programme

The level 3 Unified Communications Technician Apprenticeship is designed for apprentices in looking for a career in communication systems. Unified Communications Technician Apprentices will show excellent skills and understanding in developing and maintaining communications systems and responding to enquiries and service requests, as well as the behaviours to deliver strong product and service competence.

For more information about the Unified Communications Technician Apprenticeship, view our handy factsheets in the ‘documents’ tab under the ‘Additional documents’ tab.

Summary of our offer:

1. Our resources for our Unified Communications Technician Apprenticeship will give you the guidance you need to support apprentices through their on-programme learning, build their confidence and competence to ensure a quality learning experience in preparation for End Point Assessment (EPA).

2. We are on the register of end-point assessment organisations for Unified Communications Technician Apprenticeship. Our high-quality, rigorous EPA can be delivered at a convenient time for your apprentice. As part of our EPA service we provide a suite of guidance documents and preparation tools to get your apprentices ready for EPA.


On Programme
City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment. Including;


On-programme for this apprenticeship is usually a period of learning, development and continuous assessment, managed by the employer. In most cases, there’s also support from a training provider. There are no mandatory on-programme qualifications for this standard. The knowledge, skills and behaviour that will be developed during the on-programme learning will include:

Technical Competencies
• Analytical skills
• Fault finding and rectification
• Installing and configuring components and systems
• Selecting appropriate diagnostic tools
• Hardware and software
• Providing technical support


Technical Knowledge and Understanding
• Knowledge of networks
• Awareness of cloud services/solutions
• Working knowledge of IT test or diagnostic equipment
• Working knowledge of security principles
• Knowledge of the purpose of firewalls
• Knowledge of VPN and Remote Access Security
• Understands the purpose of digital communication technologies
• Knowledge of data, including network architectures

Underpinning Skills, Attitudes and Behaviours
• Analytical skills
• Logical skills
• Initiative
• Work independently
• Organisation
• Working with internal and external stakeholders
• Communication
• Professional
• Problem solving skills

Gateway
The employer and provider are required to sign-off the apprentice as ready to move on to end-point assessment.


• Apprenticeship training manual: Our apprenticeship training manual (ATM) guides tutors and apprentices through a range of practical tasks mapped to the standard, allowing apprentices to track progress and record evidence of their learning as they go. Tasks are mapped to maths & English requirements, developing knowledge and skills in a real working environment.

• Sample knowledge test: We provide sample of the on-programme knowledge tests to use with apprentices for formative assessment. The pack includes the question paper and answers that are similar in size and requirements to the live papers.

• Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:
• Health and safety
• Safeguarding and Prevent
• Equality and diversity
• British values

• Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard. Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.

End-point assessment


EPA product code: Unified Communications Technician (9790-71)

City & Guilds is open for registrations for EPA for Unified Communications Technician.

As one of the biggest EPAOs in England, we pride ourselves on our first rate customer service. Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the assessment. Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

Assessment requirements for these standard are:
• Employer Reference
• Summative Portfolio
• Synoptic Project
• Interview


For further guidance, please refer to our end-point assessment pack. This provides more detail behind the knowledge, skills and behaviours in the standard and the range of content within the standard. The EPA pack includes detailed guidance on grading criteria and suggestions for evidence the apprentice will need to produce for knowledge, skills and behaviours. You’ll find this under the ‘documents’ tab in the ‘End-point assessment EPA’ section.


EPA preparation and gateway guidance for this standard:
Upon registration for EPA, you will have access to a range of support material for the Digital Industries Apprenticeships to help prepare for end-point assessment. This is available on Smartscreen.


• EPA preparation tool: Our platform guides apprentices through online content to help them feel ready for their EPA experience. User-friendly technology takes the apprentice through a series of questions, to suggest material personalised to their apprenticeship standard and their confidence levels. The content is curated from across the web and covers areas like revision and exam skills, multiple choice test strategies, professional discussion and interview skills. You can watch our short video to learn more.

Recording forms: supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered.

• These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.


Click here for our EPA price list.

Apprenticeship certification
As well as receiving their Institute for Apprenticeships (IfA) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.

How to register

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment. You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with directsales@cityandguilds.com.  Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form