Motor Vehicle Service and Maintenance Technician (Light Vehicle) (9301)

Last Updated: 15 May 2019

Product code 9301

The level 3 apprenticeship standard for Motor Vehicle Service and Maintenance Technician (Light Vehicle) is aimed at learners who would like to become Motor Vehicle Service and Maintenance Technicians (Light Vehicle). A Motor Vehicle Technician services and repairs light vehicles such as cars and vans and works either in dealerships that focus on a particular manufacturer, or for an independent garage that deals with many different makes of vehicles. They work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment.

For more information about the Automotive Retail Motor Vehicle Service and Maintenance Technician (Light Vehicle) standard, view our handy factsheet located in the 'documents' tab.

Summary of our offer:

1. Our range of digital teaching and learning resources for Motor Vehicle Service and Maintenance Technician (Light Vehicle) gives you the flexibility to choose the tools you need to support apprentices through their on-programme learning, build their confidence and competence and ensure a quality learning experience in preparation for EPA.
2. Our teaching and learning resources for Motor Vehicle Service and Maintenance Technician (Light Vehicle) will give you the tools you need to support apprentices through their on-programme learning, build their confidence and competence and ensure a quality learning experience in preparation for EPA.  

3. We are on the register of end-point assessment organisations for Motor Vehicle Service and Maintenance Technician (Light Vehicle). Our high-quality, rigorous end-point assessment (EPA), can be delivered at a convenient time for your apprentice.  Our EPA service includes a suite of guidance documents and preparation tools to get you ready for EPA. 


City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment.  Including;

Formative assessment: Our Automotive Retail Motor Vehicle Service and Maintenance Technician (Light Vehicle) - Underpinning Knowledge (9301-11) contains the following:
- knowledge tests that check the understanding of concepts at Gateways 1 and 2
- on-going assessment of soft skills and behaviours
- comprehensive skills tests at Gateways 1 and 2

Apprenticeship training manual: Our apprenticeship training manual (ATM) guides tutors and apprentices through a range of practical tasks mapped to the standard, allowing apprentices to track progress and record evidence of their learning as they go.  

Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:
- Health and safety
- Safeguarding and Prevent
- Equality and diversity
- British values

Learning assistant (E-Portfolio): A competence management system to track the progress of the apprentice during their Apprenticeship.

Virtual learning: Allows the apprentice to learn at their own pace in their own time. Accessible via

Digital credentials: offering an exciting new way to evidence and showcase learners' skills, set up clear milestones of achievement and drive standardisation and transparency across cohorts of learners

Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard.  Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.


End-point assessment

EPA product codes: 9301-12 (with City & Guilds venue) 9301-13 (with centre venue)

City & Guilds is already assessing end-point assessment for Motor Vehicle Service and Maintenance Technician (Light Vehicle) (9301). As one of the biggest EPAOs in England, we pride ourselves on our first rate customer service.  Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the assessment.   Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

Assessment events for this standard are:
• two online knowledge tests exploring knowledge/understanding of the apprentice
• a practical skills test
• a professional discussion

For further guidance, please refer to our end-point assessment pack. The end-point assessment pack includes detailed guidance on grading criteria for the EPA and the evidence you’ll need to produce for knowledge, skills and behaviours at gateway.  You’ll find this in the documents section above.  

EPA preparation and gateway guidance for this standard:  
Upon registration for EPA, you will have access to a range of support material for Motor Vehicle Service and Maintenance Technician (Light Vehicle) (9301) to help prepare for end-point assessment.  All the materials can be accessed through SmartScreen on one user-friendly platform.  

EPA preparation tool: Our platform guides apprentices through online content to help them feel ready for their EPA experience. User-friendly technology takes the apprentice through a series of questions, to suggest material personalised to their apprenticeship standard and their confidence levels.  The content is curated from across the web and covers areas like revision and exam skills, multiple choice test strategies, professional discussion and interview skills. You can watch our short video to learn more.

EPA exemplar materials: Available for tutors, providing real assessment examples for each assessment type, such as transcripts and examples of good practice.

Recording forms: Supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered.  These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.

LIEPA reports: Our lead independent end assessors (LIEPAs) produce an annual report with insight into the EPA results and findings across all centres.  These reports can help you refine your apprenticeship delivery to improve success rates.  

For our EPA price list, visit:

Apprenticeship certification: As well as receiving their Institute for Apprenticeships (IfA) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.


How to register

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment.  You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form