Heavy Vehicle Service and Maintenance Technician (9302)

Last Updated: 03 Jul 2023

Product code 9302

LARS number 135

The level 3 apprenticeship standard for Heavy Vehicle Service and Maintenance Technician is aimed at learners who would like to become Heavy Vehicle Service and Maintenance Technicians. A Heavy Vehicle Service and Maintenance Technician inspects and repairs heavy vehicles, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries. They work in either a dealership that focuses on a particular manufacturer, or for an independent garage, franchise or large fleet operator that deals with many different makes of vehicle. They work on all systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The day-to-day tasks faced by the technician are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.

For more information about the Heavy Vehicle Service and Maintenance Technician standard, view our handy factsheet located in the 'documents' tab.

Summary of our offer:

1. Our range of digital teaching and learning resources for Heavy Vehicle Service and Maintenance Technician gives you the flexibility to choose the tools you need to support apprentices through their on-programme learning, build their confidence and competence and ensure a quality learning experience in preparation for EPA.
2. We are on the register of end-point assessment organisations for Heavy Vehicle Service and Maintenance Technician. Our high-quality, rigorous end-point assessment (EPA), can be delivered at a convenient time for your apprentice.  Our EPA service includes a suite of guidance documents and preparation tools to get you ready for EPA. 

 3. The EPA is carried out by an independent end point assessor at a venue approved by City & Guilds such as the centre’s premises. City & Guilds can provide a venue if required. For a list of venues please visit www.cityandguilds.com 9301 or 9302 page, ‘documents’ tab


City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment.  Including;

• Apprenticeship training manual: Our apprenticeship training manual (ATM) guides tutors and apprentices through a range of practical tasks mapped to the standard, allowing apprentices to track progress and record evidence of their learning as they go. Tasks are mapped to the apprenticeship standard requirements, developing knowledge and skills in a real working environment.

The ATM is available as a digital download (Smartscreen order code: SS9302-L3), or through our e-portfolio, Learning Assistant or printed copy (order code TL9302).

• Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:
- Health and safety
- Safeguarding and Prevent
- Equality and diversity
- British values

• Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard.  Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.


End-point assessment

EPA product codes: 9302-12 (with centre venue) 9302-13 (with City & Guilds venue)

The EPA is carried out by an independent end point assessor at a venue approved by City & Guilds such as the centre’s premises. City & Guilds can provide a venue if required. For a list of venues please visit www.cityandguilds.com 9301 or 9302 page, ‘documents’ tab

City & Guilds is already carrying out end-point assessments for Heavy Vehicle Service and Maintenance Technician (9302). As one of the biggest EPAOs in England, we pride ourselves on our first rate customer service.  Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the end-point assessment.   Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

Assessment methods for this standard are:
• two online knowledge tests exploring knowledge/understanding of the apprentice
• five professional task observations
• a professional discussion and review of behaviours

For further guidance, please refer to our end-point assessment pack. The end-point assessment pack includes detailed guidance on grading criteria for the EPA and the evidence you’ll need to produce for knowledge, skills and behaviours at gateway.  You’ll find this in the documents section above.  
EPA preparation and gateway guidance for this standard: 
Upon registration for EPA, you will have access to a range of support material for Heavy Vehicle Service and Maintenance Technician (9302) to help prepare for end-point assessment.

• EPA preparation tool: Our platform guides apprentices through online content to help them feel ready for their EPA experience. User-friendly technology takes the apprentice through a series of questions, to suggest material personalised to their apprenticeship standard and their confidence levels.  The content is curated from across the web and covers areas like revision and exam skills, multiple choice test strategies, professional discussion and interview skills. You can watch our short video to learn more.

• Recording forms: supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered.  These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.

• LIEPA reports: Our lead independent end assessors (LIEPAs) produce an annual report with insight into the EPA results and findings across all centres.  These reports can help you refine your apprenticeship delivery to improve success rates.

Apprenticeship certification
As well as receiving their Institute for Apprenticeships and Technical Education (IfATE) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.



How to register

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment.  You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with directsales@cityandguilds.com. Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form