Autocare Technician (9304)

Last Updated: 29 Jan 2020

Product code 9304

LARS number 283

Coming Soon

New Apprenticeship Standards are designed by employer groups to be rigorous and respond to employers’ needs.

This Apprenticeship is aimed at learners who would like to become Autocare technicians.

An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner.

An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

The Auto-care Technician has to demonstrate expertise not only in the technical
elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer service (including how to handle difficult customers and deal with customers’ disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills.
They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.



Training and development takes place during this part of the apprenticeship.

Apprentices need to complete 20% off-the-job training during on-programme and specific rules govern this vital element. You can track and authorise the 20% through our e-portfolio, Learning Assistant. During their training, apprentices need to develop the knowledge, skills and behaviours expected from a competent autocare technician:


- Health and safety
- Commercial and legislative
- Technical.


- Vehicle inspection
- Replacement of components
- Replace and repair tyres
- Stock procedures
- Vehicle 4-wheel geometry


- Working together and building trust
- Customer experience and communication
- Making it happen and commercial awareness
- Learn to strive for excellence.


To move on to end-point assessment, the apprentice must show evidence of the required knowledge, skills and behaviours as set out in the standard and have achieved maths and English (Level 1) and taken the test for Level 2.


End-point assessment

EPA is the final stage that an apprentice goes through to complete their apprenticeship. The apprentice must show their learning to an independent end-point assessor and the overall grade available is distinction, pass or fail. Assessment events are:

Knowledge assessment

Two parts knowledge assessment comprising of:
- Part A: 60 minutes containing 50 multiple choice questions
- Part B: 45 minutes containing 20 alternate format questions (such as drag and drop or multi-response).

Practical Observations (with pre-set tasks)

Five practice observation tasks are:
- Task 1: Vehicle Inspection (90 minutes +10%)
- Task 2: Replacement of Components
(120 minutes +10%)
- Task 3: Replace and Repair Tyres (45 minutes +10%)
- Task 4: Stock Procedures (45 minutes +10%)
- Task 5: Vehicle 4-Wheel Geometry (60 minutes +10%) or fail.

Professional review

60 minutes structured discussion between the apprentice, and the independent assessor (with a 10% time tolerance):
- the apprentice’s portfolio is used to exemplify performance
- assesses selected knowledge, skills and behaviours defined in the auto-care standard
- undertaken after the knowledge and practice assessment have taken place.

How to register

Interested in using our high-quality on-programme materials or end-point assessment service? There are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver a standard if you don’t yet have approval for that.)
2. Get in touch with Our Direct Sales Team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.
3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.



Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form