We've produced the following key documents to support you and your candidates. Please ensure everyone involved with your remote invigilation test booking reads the centre guide, and also share the candidate guide with your learners before booking and taking the remote invigilation test.
Remote Invigilation Centre Guide (PDF) (Updated 12 April 2022)
Remote Invigilation Centre Guide (PDF) (Welsh version)
Remote Invigilation Candidate Guide (PDF) (Updated 1 August 2022)
Remote Invigilation Candidate Guide (PDF) (Welsh version)
Remote Invigilation - Special Consideration (PDF)
Remote Invigilation 5-Step Guide (PDF)
Remote Invigilation - Full Service Launch (PPTX) (Updated 2 November 2021)
Top tips for centres (PDF)
Qualifications for Remote Invigilation (PDF) (Updated 2 November 2021)
What do I need to do to start using your Remote Invigilation Service?
Existing City & Guilds centres offering e-volve tests have automatic access to our Remote Invigilation Service as of 7 June 2021.
If you are new to City & Guilds you will need to become an approved centre to have access to our Remote Invigilation Service. If you are looking to become a City & Guilds centre, you can find everything you need to know on our dedicated webpage.
What tests are available for remote invigilation?
Our Remote Invigilation Service is available for most of our e-volve tests with the exception of tests that are deemed not suitable for the remote invigilation. A full list of tests available for remote invigilation can be found here.
What do I need to do to book a remote invigilation test?
To book a test you need to have the candidate’s valid e-mail address in Walled Garden.
During the booking, you will need to select the correct remote invigilation type and use the timetable functionality to select the date and time of your candidate’s test. You can find detailed information on how to book remotely invigilated tests in the e-volve Booking Guide.
Two working days after you have made your booking the candidate will receive a tests invite email. It will contain the link to be used by the candidate to join the live invigilation session and a verification code.
How to add the candidate’s e-mail address in Walled Garden?
If you need to add a candidate’s e-mail address in Walled Garden, you can use our new Learner Details Upload Tool. Guidance on how to use the tool can be found here. After you have uploaded the CSV file, it will usually take 24 hours for your changes to take effect. You can contact Customer Services if you need an update to be actioned sooner. Please use this tool only to add or update a candidate’s e-mail address.
Alternatively, you can continue with our usual process and make changes directly in Walled Garden. For instructions on how to add an email address, please see section Candidate Management / Amend a candidate the Candidate Management section within our Walled Garden user guide. Please be advised that this update will require approval from Customer Services, and it can take up to 3 business days.
How do you authenticate candidates?
Candidates will be asked for their name and a form of photo ID to establish their identity. Additionally, they will have a facial scan taken and be asked for a voice sample.
How does the invigilation work and are the tests still secure?
After the identity of the candidate has been established the invigilator will perform an environment check. They will scan the room with the candidate’s webcam device to ensure the candidate has no access to any unrequired materials or is accessing additional help. Throughout the test, the invigilator is supported by artificial intelligence (AI) to monitor a whole range of audio/visual clues and candidate behaviours, all of which are flagged for review.
What is the cost of Remote Invigilation Service?
The cost for our Live Remote Invigilation Service is 25 GBP, per candidate, per test. This cost includes the invigilator service and access to the invigilation platform. The e-volve test fee is not included.