I want to cancel a candidate’s registration?
If you need to cancel a candidate’s registration you can do this by e-mailing customersupport@cityandguilds.com with the candidate's enrolment number, order number, qualification number and a reason why you wish to cancel the registration.
You can cancel a candidate registration at any time providing the candidate has not been entered for any units, or any result claimed.
If your request is made within 30 days of the original registration date, we will be happy to cancel the registration and credit your centre with a refund. Cancelations outside this period will not be refunded.
If you have re-registered the candidates onto another route of the same qualification within a six month period of the original registrations, we will be happy to cancel the incorrect registrations and arrange for a credit note to be issued.
If you are cancelling T Levels candidate’s registration or booking by 31 January of the same Academic Year, your centre will receive a full refund (including late and very late fees). If a cancellation is completed after 31 January, City & Guilds will not provide a refund of any fee, even for cancellations completed within 30 days of the booking.
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