Centres FAQ

How do I become a City & Guilds approved centre?

All the information you will need to get started is on the how to become a centre page.

How do I update/amend my centre details?

Please contact your territory office to confirm your centre details so they can validate the information. Alternatively, visit our change centre details page.

How do I amend candidate details?

Please see the cohort/candidate management section of our Walled Garden help page.

How do I apply for a replacement certificate on behalf of a learner?

Please visit our replacement certificates page.

How do I apply for qualification approval for my centre?

Requests for approval for qualifications are managed by your local offices. Please contact your nearest international office, or your UK territory office.

How do I provide feedback or make a complaint?

Access our Feedback and Complaints page to find out how you can contact us.

How do I apply for access to the Walled Garden?

You can apply for an account at www.walled-garden.com.

How do I amend my Walled Garden account details?

Contact online@cityandguilds.com. Don't forget to let us know your centre number and/or Walled Garden users ID.

I want to book a dated exam. What are the cut-off dates and associated fees for late entries?

Please see our illustrated summary of the late entry policy (PDF, 23KB).

How do I appeal?

It is our aim to treat each case fairly and consistently. However, if you disagree with a decision we have made regarding your candidates examination result, you can appeal against it. To download appeal documents, visit the centre documents library appeals page.

Using the City & Guilds logo

I have registered a candidate for the wrong qualification. How do I transfer to the correct qualification?

Register the candidates onto the correct route. Then e-mail centresupport@cityandguilds.com with the candidate's enrolment number, order number, qualification number and the reason why they were registered incorrectly. If your request is made within 30 days of the original registration date, we will be happy to cancel the incorrect registrations and credit your centre with a refund.

If you have re-registered the candidates onto another route of the same qualification within a six month period of the original registration, we will be happy to cancel the incorrect registrations and arrange for a credit note to be issued.

I want to cancel a candidate’s registration?

If you need to cancel a candidate’s registration you can do this by e-mailing centresupport@cityandguilds.com with the candidate's enrolment number, order number, qualification number and a reason why you wish to cancel the registration.

You can cancel a candidate registration at any time providing the candidate has not been entered for any units, or any result claimed.

If your request is made within 30 days of the original registration date, we will be happy to cancel the registration and credit your centre with a refund. Cancelations outside this period will not be refunded.

If you have re-registered the candidates onto another route of the same qualification within a six month period of the original registrations, we will be happy to cancel the incorrect registrations and arrange for a credit note to be issued.

Can't find the answer to your question?

Try the links to the right or get in touch using the contact us page.