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Walled Garden help

Walled Garden Help and Support

To help with your centre administration via the Walled Garden, below is a consolidated list of support materials. This will take you through each function of the Walled Garden step by step. Use the below to find the task you wish to perform, then simply follow the detailed instructions.

Resource Hub
Tutorial videos: watch our step by step video guides around the key features on Walled Garden:

Login and homepage >
Catalogue and Rules of Combination >
Registration journey >
Personal User settings >
Manage Walled Garden users >
Centre details and preferences >
The Walled Garden Quality Portal >

User Profile (DOCX) Provides an explanation of the permissions for each of the five user profiles.

User Guide (PDF) This guide has detailed tasks performed within Walled Garden. By using the contents table within the user guide, you will be taken to the task that you wish to perform, and be provided with step by step instructions to follow.

Learner Details Upload Tool (PDF) User Guide details the step-by-step process of how you can bulk upload your learners' registration information, including their email addresses in Walled Garden.

Quality portal user guide (PDF) This guide is to help you to manage your Quality Assurance online, interacting with the Quality Team and External Quality Assurers (EQAs).

EPA booking guide (PDF) A guide to registering apprentices and booking assessments for apprenticeship standards in England.

Frequently asked question (FAQ) (PDF)

Glossary (PDF) We have put together a list of commonly used words or Acronyms used within Walled Garden. Please click the link, in the heading above, to view these.

Problems logging-in help guide (PDF)

Where to go for help
For City & Guilds and City & Guilds Kineo customers:
For more information around the Quality Portal, please contact your Quality Team.