Level 3 Diploma for the Business Administrator (3473)

Last Updated: 22 Aug 2023
The City & Guilds Level 3 Diploma for Business Administrators’ qualification is suitable for anyone who is involved in any administration focused role in any industry. It aims to develop learners’ highly transferable set of knowledge, understanding and skills across a range of administrative practices and tasks, which can be applied to all industries.

The objective of the qualification is to support a business administrator’s role in the workplace, providing the learners the opportunity to learn and evidence their knowledge and skills either as part of an apprenticeship or a stand-alone qualification. This qualification also provides the on programme learning for the Level 3 Business Administrator Apprenticeship.

The City & Guilds Level 3 Diploma for the Business Administrator qualification is for individuals working within a business administration environment. The role of a business administrator is to deliver high quality products and services to the customers of their organisation.

This qualification has been developed to support learners completing the Business Administrator Apprenticeship Standard and covers the knowledge, skills and behaviours of the standard. The qualification can also be delivered as a stand-alone qualification, designed for those learners wishing to gain a nationally recognised qualification in business administration.

The qualification covers a range of topics:

  • principles of business administration
  • personal and professional development
  • managing performance
  • your organisation
  • communication in a business environment
  • project management
  • ICT for business
Available to deliver in the following:
  • England

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

What Is Involved In Studying This Course?
Any person who is working in a business administration environment who wishes to have a nationally recognised qualification, be they on an apprenticeship programme or not. Those who are working on the Business Administrator Apprenticeship will find this offers support and guidance.
What Careers Can This Lead To?

On completion of this qualification learners may progress in employment and/or to the following City & Guilds qualifications:

  • Level 4 Diploma in Business Administration (5528-04)/Level 4
    Diploma in Business and Professional Administration (4710-04)
  • ILM Leadership & Management Qualification

Learners could also progress on to an enhanced job role using the skills developed through completion of the qualification into sector specific job roles which contain elements of transferrable business administration skills, potentially including the undertaking of additional sector specific vocational qualifications.

What Is Involved With Delivering This Course?
To deliver this qualification you will need suitably qualified staff to carry out training and assessment. There are no specific requirements to deliver this qualification as long as each learner’s workplace is suitably equipped for the chosen units to be delivered and assessed. To find all the assessment and resource requirements, download the qualification handbook from the centre documents section on the City & Guilds website.

Level 3

Level 3 Diploma for the Business Administrator (3473-03)
Last Registration Date: 31 Aug 2027 Supportive services: SmartScreen Learning Assistant

Level 3 Diploma for the Business Administrator

  • Accreditation No: 603/3150/1 This is a reference number related to UK accreditation framework
  • Type: VRQ This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: Data unavailable Credits are a measure of the size of the qualification
  • Guided Learning Hours: 260 - 260 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/08/2030 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £103.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Additional information for centres

Smart Screen


SmartScreen is our online portal for tutor, assessors and learners that provides unit-specific support materials and tutor forums to complement the delivery and learning experience

Visit Smartscreen.co.uk >

Learning Assistant


Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

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Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form