Business Administration (5528)

Last Updated: 10 Jun 2021
The Level 2 and 3 Diplomas are hybrid qualifications, made up of competence and knowledge units, whilst the Level 4 NVQ Diploma is competence based. These qualifications can be delivered on their own or as part of the appropriate apprenticeship in Business Administration. From learning to carry out basic administrative tasks to gaining higher level support skills, qualifications in Business Administration can be tailored to meet your or your employer's specific needs. They were developed in collaboration with Skills CFA (The Council for Administration) from the recently updated NOS (National Occupational Standards).

As part of this new suite of qualifications are the new 5528 Level 2 and 3 Diplomas in Legal and Medical Administration. These use the new 5519 C&G/AMSPAR Medical Administration and 7655 C&G/CILEx Legal Secretaries units alongside the new Business Administration units to create a hybrid qualification that sits in line with the new format of the apprenticeship framework for Business and Administration. These qualifications will also form part of the new apprenticeship package below.

The 5528-02 Level 2 and 5528-03 Level 3 Diplomas are required knowledge and competence components of the Intermediate and Advanced Apprenticeships respectively. The 5528-04 Level 4 NVQ Diploma, alongside the 4710-04 Level 4 Diploma in Business and Professional Administration, are required components of the Higher Level Apprenticeship. There is a package available for all nations for the Business and Administration and Legal and Medical Administration qualifications which is 9645.

These qualifications in Business Administration are for people who want to work in administrative support roles in public or private sector organisations, or people who want to improve their administrative and supervisory skills.

Available to deliver in the following:
  • England
  • Wales
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?
Level 2 will help you gain practical know-how in providing routine and more complex administrative support.

At Levels 3 and 4, you can build on your achievements to gain greater technical and managerial skills, as well as supervising others and contributing to the wider strategy of your organisation or department.
What Careers Can This Lead To?
A qualification in Business Administration can help you succeed in a support role in any size or type of organisation. These roles include:

Secretary
Receptionist
Administrator
Personal assistant
Office supervisor team leader
Manager

You might also be interested in these qualifications:
Level 1 Award/Certificate in Business Administration (4418)
Level 2 and 3 Medical Administration qualifications (5519)
Level 2 and 3 Certificates in Principles of Business Administration (4475)
Level 2 and 3 Legal Secretaries qualifications (7655)
Level 4 Business and Professional Administration qualification (4710)
Level 3 Social Media for Business qualification (7513)
Level 3-4 Digital Marketing qualifications (7513)
Level 2-4 Customer Service Qualifications (5530)
Level 2-3 Customer Service Qualifications (4417)
ITQ Award/Certificate/Diploma for IT Users (7574)
Leadership

The Apprenticeship in Business and Administration helps you build your skills while you gain valuable work experience. Find out more about the apprenticeship >

What Is Involved With Delivering This Course?
To deliver these qualifications you will need suitably qualified staff to carry out training and assessment.

They can be delivered in the workplace, or in a simulated working environment.
To deliver these qualifications you need to provide your learners with a suitable learning environment, and the resources they need to complete all aspects of the qualification.

To find all the resource requirements, download the qualification handbook from the centre documents section.



Level 2

Level 2 Diploma in Business Administration (5528-02)
Last Registration Date: 31 Dec 2023 Supportive services: SmartScreen Learning Assistant

Level 2 Diploma in Business Administration

  • Accreditation No: 601/3607/8 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 45 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 229 - 351 This is the average contact time a centre would typically commit
  • Total Qualification Time: 450 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2026 This is the last date that a certificate can be issued
Level 2 Diploma in Legal Administration (5528-12)
Last Registration Date: 31 Dec 2018

Level 2 Diploma in Legal Administration

  • Accreditation No: 601/3787/3 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 64 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 466 - 541 This is the average contact time a centre would typically commit
  • Total Qualification Time: 640 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued
Level 2 Diploma in Medical Administration (5528-22)
Last Registration Date: 31 Dec 2021

Level 2 Diploma in Medical Administration

  • Accreditation No: 601/3910/9 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 71 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 473 - 577 This is the average contact time a centre would typically commit
  • Total Qualification Time: 710 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2024 This is the last date that a certificate can be issued

Level 3

Level 3 Diploma in Business Administration (5528-03)
Last Registration Date: 31 Dec 2023 Supportive services: SmartScreen Learning Assistant

Level 3 Diploma in Business Administration

  • Accreditation No: 601/3608/X This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 58 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 282 - 432 This is the average contact time a centre would typically commit
  • Total Qualification Time: 580 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2026 This is the last date that a certificate can be issued
Level 3 Diploma in Legal Administration (5528-13)
Last Registration Date: 31 Dec 2018

Level 3 Diploma in Legal Administration

  • Accreditation No: 601/3599/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 70 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 517 - 612 This is the average contact time a centre would typically commit
  • Total Qualification Time: 700 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued
Level 3 Diploma in Medical Administration (5528-23)
Last Registration Date: 31 Dec 2021

Level 3 Diploma in Medical Administration

  • Accreditation No: 601/3911/0 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 76 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 323 - 541 This is the average contact time a centre would typically commit
  • Total Qualification Time: 760 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2024 This is the last date that a certificate can be issued

Level 4

Level 4 NVQ Diploma in Business Administration (5528-04)
Last Registration Date: 31 Dec 2024 Supportive services: SmartScreen Learning Assistant

Level 4 NVQ Diploma in Business Administration

  • Accreditation No: 601/3597/9 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 57 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 296 - 389 This is the average contact time a centre would typically commit
  • Total Qualification Time: 570 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2027 This is the last date that a certificate can be issued

Additional information for centres

Smart Screen

SMARTSCREEN IS AVAILABLE FOR THIS QUALIFICATION

SmartScreen is our online portal for tutor, assessors and learners that provides unit-specific support materials and tutor forums to complement the delivery and learning experience

Visit Smartscreen.co.uk >

Learning Assistant

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

Learn more about Learning Assistant >

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to walled-garden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

5528 Level 2

Additional documents

Assessment materials

5528 Level 3

Additional materials

Assessment materials

Centre documents

Additional Documents

Business Technicals Consultation

Assessment materials

Business Administration Assignments

Legal Administration Assignments

Medical Administration Assignments

Centre Documents

L1 L2 Units

L3 Units

L4 L5 Units

Purpose and Recognition

19 Plus

Purpose

Explore our wider maths & English offer

Our maths & English qualifications underpin our apprenticeships and technical qualifications. They build learners’ confidence with the core skills required for employment, including the capacity to problem solve and use technology effectively. They are also key to triggering conditions of funding.

Find out more

For Learners

Related Qualifications

Browse some of our related qualifications:

> (4428) Business and Administration

> (4475) Business and Administration

> (4406) Business Support Technical

> (3473) Level 3 Diploma for the Business Administrator

> (3818) Operational Delivery

> (3811) Public Service Operational Delivery (Uniformed)

> (3815) Public Services Operational Delivery

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Related apprenticeships

This qualification can be found as a part of these related apprenticeships:

> (9645) Business Administration A...

> (9645) Business Administration A...

> (9645) Business Administration A...