Medical Administration (4419)

Last Updated: 09 Jul 2019

These qualifications were developed in partnership with AMSPAR (The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists) The Level 5 qualifications in Primary Care and Health Management help develop the essential skills needed to work in surgeries, clinics and medical establishments.

THE 4415/4419 LEVEL 2&3 MEDICAL ADMINISTRATION QUALIFICATIONS ARE NOW CLOSED TO REGISTRATIONS AND HAVE BEEN REPLACED BY THE NEW 5519 LEVEL 2&3 MEDICAL ADMINISTRATION.

  AMSPAR

With a Certificate or Diploma in Medical Administration you can start or develop your career as a medical administrator or secretary, helping patients and providing vital support for doctors and other healthcare professionals.

At a higher level, these qualifications give you everything you need to know to help keep a busy GP surgery or hospital department running smoothly - they can help you move into a senior management role in the healthcare sector.

You'll gain the skills needed to communicate effectively and manage staff, processes and healthcare resources at a high level.
A medical administration qualification is ideal if you're interested in a career in administration. It is also designed for those working as a medical or general administrator looking to advance in their career. Existing and aspiring managers already working, or who wish to work, in a primary care or in a health and social care environment can also take these qualifications in order to move into a more senior management role such as GP Practice Manager or hospital department manager.
Available to deliver in the following:
  • England
  • Wales
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?

Depending on the level you choose, you'll learn:

  • How to book patient appointments efficiently
  • The meaning of medical terms
  • How to keep confidential information up to date
  • Audio transcription and IT skills
  • How to communicate sensitively and effectively in a medical environment.

For a Certificate or Diploma in Medical Administration, you'll learn either in a group environment with a training provider or through training in your workplace.

Assessments depend on which units you take - you could be assessed using written tests, assignments or a mini-portfolio.

What Careers Can This Lead To?

A medical administration qualification can help you jump-start a career as an administrator in a hospital or receptionist in a GP's surgery or as a consultant's secretary.

To move further up the ladder or branch out into other areas of administration, you could think about these other qualifications too:

  • Level 2-4 of the N/SVQ in Business and Administration - develop your general administrative skills
  • N/SVQ in Customer Service - learn how to better meet patient needs
  • Business Skills qualifications - develop a broad range of skills that can help you better manage an office
  • Qualification for Legal Secretaries - explore another side of administration and build specialist skills.

At a higher level, these qualifications can lead to a variety of jobs including:

  • GP Practice manager
  • Dental surgery manager
  • NHS trust staff.
What Is Involved With Delivering This Course?

Anyone can take this qualification, but you must make sure all your learners have the potential and opportunity to complete it.

At higher levels, learners will need at least two years' experience in the healthcare sector and be educated to at least Level 3 standard, with a good level of spoken and written English.

Depending on the units they choose, your learners will be assessed using external tests, written assignments, a portfolio of evidence, electronic assignments.

Assessment is via a business plan for the higher level diploma.

Automatic approval is available for centres already delivering the Certificate and Diploma in Primary Care Management (4415-05).

You can get fast-track approval if you offer the Intermediate Diploma in Medical Reception (4415-03) or the Advanced Diploma for Medical Secretaries (4415-04).

To find all the resource requirements, download the qualification handbook from the centre documents section.

Level 5

Level 5 will suit you if you have some knowledge and experience of working in a health-related environment.

There are two qualifications at this level:

  • Level 5 Certificate in Primary Care and Health Management
  • Level 5 Diploma in Primary Care and Health Management.

Both the shorter certificate and the longer diploma comprise mandatory and option units. Mandatory units include:

  • Managing medical ethics and legal requirements
  • Financial management and budgeting in a primary care health environment
  • Managing information and communication in a primary care health environment
  • Leading teams.

Optional units include:

  • Developing the manager as a critical thinker
  • Becoming an effective leader
  • Managing for efficiency and effectiveness
  • Managing recruitment.

To find all the resource requirements, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

These qualifications can lead to a variety of jobs including:

  • GP Practice manager
  • Dental surgery manager
  • NHS trust staff.
Level 5 Certificate/Diploma in Primary Care and Health Management (4419-06)
Last Registration Date: 30 Sep 2022

Level 5 Diploma in Primary Care and Health Management

  • Accreditation No: 600/2502/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 38 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 176 - 189 This is the average contact time a centre would typically commit
  • Total Qualification Time: 380 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 30/09/2025 This is the last date that a certificate can be issued

Level 5 Certificate in Primary Care and Health Management

  • Accreditation No: 600/2503/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 22 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 103 - 103 This is the average contact time a centre would typically commit
  • Total Qualification Time: 220 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 30/09/2025 This is the last date that a certificate can be issued

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

4419 Level 2

Additional documents

Assessment materials

Centre documents

4419 Level 3

Additional documents

Assessment materials

Centre documents

4419 Level 5

Additional documents

Assessment materials

Centre documents

Recognition

Additional documents

Assessment materials

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