Business and Administration qualifications and training courses

Last Updated: 26 Mar 2024

These qualifications cover the essentials of business administration, from event support to project management, enabling the learner to provide administrative support in a range of environments. There are options for those who are new to the job, as well as those with more experience.

For more details on the ITQ units included in these qualifications go to ITQs for IT Users (7574)

The Level 2 and 3 Certificates are technical certificates within the Business and Administration apprenticeship framework.

There are Awards, Certificate and single unit awards for 4475.
Dual assessment is available for all units.

You can download a free Smartcards App to support the Level 2 and 3 qualification from iTunes.

The Awards, certificates or Diploma in Business and Administration skills is for anyone who works or wants to work in a business-support role. You don't need any prior qualifications.

Available to deliver in the following:

England
Wales – please check QiW website for available funding
Scotland
Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

General Information

What Is Involved In Studying This Course?

At Level 2 you will learn how to work with others, and carry out everyday administrative tasks as well as develop a level of individual responsibility.

At Level 3 you will learn how to supervise others and contribute to wider departmental or organisational change.

For this qualification you will learn in a group environment with your training provider. You will be assessed using dual assessment through either an assignment or multiple choice online test.

Which level is right for me?

Level 2
You work or want to work in a business support role. You are interested in learning how to carry out everyday administrative tasks.

Level 3
You are fairly new to administration or have worked in an administrative role for some time. You would like to prepare to move into a leadership role by learning how to effectively supervise others and contribute to wider departmental or organisational change.

What Careers Can This Lead To?

Achieving one of these qualifications can help you work in roles such as:

Receptionist
Administrator
Secretary
Personal assistant
Office supervisor
Team leader
Manager.

If you would like to get a head start on a career in business and administration, you may want to take this qualification as part of an apprenticeship. With apprenticeships, you can build your skills while gaining hands-on experience.

If you would like to advance your career by developing your administrative skills, you may want to consider progressing on to:

Level 3 Social Media for Business (7513)
Level 2 and 3 Medical Administration / Secretarial qualifications (4419)
Level 2 and 3 Business and Administration NVQs (4428)
Level 2 and 3 Certificate and Diploma for Legal Secretaries (7465)
Level 2 and 3 Business Skills qualifications (7593)
Level 2-4 Customer Service NVQs (4430)
Award, Certificate or Diploma for IT Users (7574)
Level 1-3 Awards, Certificates and Diplomas for IT Users (7575)
ILM leadership and management qualifications.

What Is Involved With Delivering This Course?

To deliver these qualifications you need to provide your learners with a suitable learning environment, and the resources they need to complete all aspects of the qualification. You will assess learners using assignments.

To find all the resource requirements, download the qualification handbook from the centre documents section.

You will get automatic approval if you currently offer 4413 Levels 2 and 3 Certificate and Diploma in Business and Administration.

Anyone can take these qualifications, but you must make sure all your learners can access the resources they need to complete it.

Level 2

Level 2 will suit you if you are working in or want to work in a business support role. You're interested in learning how to carry out everyday administrative tasks.

There are two qualifications available at Level 2:

Certificate in Principles of Business and Administration
Diploma in Business Support.

Depending on the size of qualification you choose, you complete a number of mandatory units, including:

Principles of personal responsibilities and working in a business environment
Principles of providing administrative services
Principles of managing information and producing documents.

You also choose from a range of optional units, including:

Principles of supporting change in a business environment
Principles of working in the public sector
Principles of project management
Principles of contributing to innovation and change.

For a full list of units and details of requirements, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

Achieving one of these qualifications can help you work in roles such as:

Receptionist
Administrator
Secretary
Personal assistant
Office supervisor
Team leader
Manager.

If you'd like to get a head start on a career in business and administration, you may want to take this qualification as part of an apprenticeship. With apprenticeships, you can build your skills while gaining hands-on experience.

If you'd like to advance your career by developing your administrative skills, you may want to consider progressing onto:

Level 2 and 3 Medical Administration / Secretarial qualifications (4419)
Level 2 and 3 Business and Administration NVQs (4428)
Level 2 and 3 Certificate and Diploma for Legal Secretaries (7465)
Level 2 and 3 Business Skills qualifications (7537)
Level 2-4 Customer Service NVQs (4430)
Award, Certificate or Diploma for IT Users (7574)
Level 1-3 Awards, Certificates and Diplomas for IT Users (7575)
ILM leadership and management qualifications.

Level 2 Certificate in Principles of Business and Administration (4475-02)

Last Registration Date: 31 Aug 2024 Supportive services: SmartScreen Learning Assistant

Level 2 Certificate in Principles of Business and Administration

Accreditation No: 501/0159/6 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 13 Credits are a measure of the size of the qualification
Guided Learning Hours: 104 - 144 This is the average contact time a centre would typically commit
Total Qualification Time: 130 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/08/2026 This is the last date that a certificate can be issued
Qualification fees in the UK: £57.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 2 Diploma in Business Support (4475-12)

Last Registration Date: 31 Dec 2026

Level 2 Diploma in Business Support

Accreditation No: 600/1648/6 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 37 Credits are a measure of the size of the qualification
Guided Learning Hours: 282 - 311 This is the average contact time a centre would typically commit
Total Qualification Time: 370 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/12/2029 This is the last date that a certificate can be issued
Qualification fees in the UK: £121.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3

Level 3 is ideal if you're fairly new to administration or have worked in an administrative role for some time. You'd like to prepare to move into a leadership role by learning how to effectively supervise others and contribute to wider departmental or organisational change.

There is a choice between two qualifications at Level 3:

Certificate in Principles of Business Administration
Diploma in Business Support.

For either qualification, you complete a number of mandatory units, including:

Principles of personal responsibilities and how to develop and evaluate own performance at work
Principles of working with and supervising others in a business environment
Principles of managing information and producing documents in a business environment
Principles of providing and maintaining administrative services.

You also choose from a range of optional units, including:

Principles of supporting change in a business environment
Principles of working in the public sector
Principles of project management
Principles of contributing to innovation and change.

For a full list of units and details of requirements, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

Achieving one of these qualifications can help you work in roles such as:

Receptionist
Administrator
Secretary
Personal assistant
Office supervisor
Team leader
Manager.

If you'd like to get a head start on a career in business and administration, you may want to take this qualification as part of an apprenticeship. With apprenticeships, you can build your skills while gaining hands-on experience.

If you'd like to advance your career by developing your administrative skills, you may want to consider progressing onto:

Level 2 and 3 Medical Administration / Secretarial qualifications (4419)
Level 2 and 3 Business and Administration NVQs (4428)
Level 2 and 3 Certificate and Diploma for Legal Secretaries (7465)
Level 2 and 3 Business Skills qualifications (7537)
Level 2-4 Customer Service NVQs (4430)
Award, Certificate or Diploma for IT Users (7574)
Level 1-3 Awards, Certificates and Diplomas for IT Users (7575)
ILM leadership and management qualifications.

Level 3 Certificate in Principles of Business and Administration (4475-03)

Last Registration Date: 31 Aug 2027 Supportive services: Learning Assistant

Level 3 Certificate in Principles of Business and Administration

Accreditation No: 501/0093/2 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 17 Credits are a measure of the size of the qualification
Guided Learning Hours: 136 - 176 This is the average contact time a centre would typically commit
Total Qualification Time: 170 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/08/2030 This is the last date that a certificate can be issued
Qualification fees in the UK: £63.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 Diploma in Business Support (4475-13)

Last Registration Date: 31 Dec 2026 Supportive services: Learning Assistant

Level 3 Diploma in Business Support

Accreditation No: 600/1646/2 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 37 Credits are a measure of the size of the qualification
Guided Learning Hours: 288 - 299 This is the average contact time a centre would typically commit
Total Qualification Time: 370 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/12/2029 This is the last date that a certificate can be issued
Qualification fees in the UK: £132.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Additional information for centres

SMARTSCREEN IS AVAILABLE FOR THIS QUALIFICATION

SmartScreen is our online portal for tutor, assessors and learners that provides unit-specific support materials and tutor forums to complement the delivery and learning experience

Visit Smartscreen.co.uk >

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

Learn more about Learning Assistant >

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

Business and Administration (4475)