Senior Healthcare Support Worker (9043)

Last Updated: 21 Nov 2018

Product code 9043

Now open for registrations and EPA bookings.  First assessments from February 2019.

The Level 3 Senior Healthcare Support Worker apprenticeships standard is part of a wider suite of Healthcare apprenticeships. These include:

Level 2 Healthcare Support Worker
Level 5 Healthcare Assistant Practitioner

City & Guilds is on the EPAO register for all 3 of these standards.

For the Senior Healthcare Support Worker standard there are 6 options for End Point Assessment (EPA)

There are 6 EPA pathways in this apprenticeship. In consultation with the sector, City & Guilds has identified Adult Nursing Support as the priority pathway which will be ready in 2018. Further pathways will be added to the suite over time.
Senior Healthcare Support Workers are experienced support workers who help registered practitioners deliver healthcare services to people. These include a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner. The Senior Healthcare Support Worker provides high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of their competence. These roles can be based in a range of services eg hospital, community, health or day case unit, birth centre or midwifery led unit, someone’s home, operating theatre, nursing or care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation; working in partnership with individuals, families, carers and other service providers.

Upon successful completion of this standard, individuals will have obtained the core skills, knowledge and values/behaviours to become a Senior Healthcare Support Worker.

The Senior Healthcare Support Worker apprenticeship standard is only available for delivery in England and the duration is typically 18 -24 months.

Our apprenticeship offer provides the materials and solutions you need to sustain flexible delivery models that are cost effective, time efficient and meet the learning styles of your apprentices. It helps motivate them to be successful, productive in their role and fully prepared for end-point assessment.

Our high-quality, rigorous end-point assessment, can be delivered at a convenient time for your apprentice


The apprentice must have completed an induction based on the 15 standards of the Care Certificate.

Use product code 4345-31 to order our On-programme

The City & Guilds Level 3 Diploma in Healthcare Support (4345-31)

Apprentices also need to achieve Level 2 in maths and English if they have not already done so.

End-point assessment

Use product code 9043-12 to order our End-point assessment.

The end-point assessment must demonstrate that the apprentice can perform in the occupation in a fully competent, holistic and productive way. The assessment will be graded pass, merit or distinction.

The end point assessment consists of:

• A multiple choice test (online) consisting of 30 multiple choice questions and 4 short answer questions.
• A learning journal (completed in the last 3 months of the apprenticeship) and interview. The interview will take the form of professional discussion.
• An observation of practice in the apprentice’s work setting

A sample test paper will be available and the password for this will be found on the Walled Garden.

A support pack will be available to outline requirements of end point assessment and to help centres and employers to prepare their apprentices.

When the apprentice passes their assessment successfully, we’ll apply to the ESFA for the apprenticeship certification. The certificate will then be sent to the apprentice’s employer. We also provide our own City of Guilds-branded statement of achievement.

How to register

Interested in using our quality-assured on-programme materials or end-point assessment service? There are three ways to either find out more or to order what you need:
1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)
2. Get in touch with Our Direct Sales Team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.
3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form