Senior Healthcare Support Worker (9043)

Last Updated: 15 Dec 2023

Product code 9043

Important information: All end-point assessment organisations (EPAOs) are required by the external quality regulators and funding agencies to regularly review performance and take-up of their products and services. Following a recent review, City & Guilds has decided to close our offer Level 3 Senior Healthcare Support Worker 9043-22 EPA. Learners / Apprentices currently on the 9043-22 will continue to study as normal. Please see important last dates below. 
  • Last registrations: 22.09.2023 
  • Last bookings: 09.02.2024 
  • Last assessments: 30.04.2024
  • Last certifications: 31.07.2024
The Level 3 Senior Healthcare Support Worker apprenticeship standard is part of a wider suite of Healthcare apprenticeships at Levels 2, 3 and 5. City & Guilds currently offers the Adult Nursing pathway at Level 3 for Senior Healthcare Support Worker.

Senior Healthcare Support Workers are experienced support workers who help registered practitioners deliver healthcare services to people. These include a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner. The Senior Healthcare Support Worker provides high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of their competence.

9043-22 supports the second version of the Senior Healthcare Support Worker apprenticeship assessment plan published by the Institute for Apprenticeships (IfA) on 5 September 2018 ST0217/AP02.  City & Guilds is already assessing for the first version of the Senior Healthcare Support Worker assessment plan, if apprentices require this version please refer to 9043-12.

Summary of our offer:

Our teaching and learning resources for Senior Healthcare Support Worker will give you the tools you need to support apprentices through their on-programme learning, build their confidence and competence and ensure a quality learning experience in preparation for EPA.

We are on the register of end-point assessment organisations for Senior Healthcare Support Worker. Our high-quality, rigorous end-point assessment (EPA), can be delivered at a convenient time for your apprentice. Our EPA service includes a suite of guidance documents and preparation tools to get you ready for EPA.


City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment. Including;

Mandatory qualification: On-programme for this apprenticeship is a period of learning, development and assessment structured using the mandatory qualification – the City & Guilds Level 3 Diploma in Healthcare Support  4345-31.  This qualification is endorsed by Skills for Health as meeting the requirements of their qualification specifications and design principles.

Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:

  • Health and safety
  • Safeguarding and Prevent
  • Equality and diversity
  • British values
Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard. Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.

The apprentice must have completed an induction based on the 15 standards of the Care Certificate.

End-point assessment

City & Guilds is already assessing end-point assessment for Senior Healthcare Support Worker.

As one of the biggest EPAOs in England, we pride ourselves on our first rate customer service. Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the assessment. Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

EPA product code 9043-12 (version 1)

Assessment events for this standard are:

  • A multiple choice test (online) consisting of 30 multiple choice questions and 4 short answer questions.
  • A learning journal (completed in the last 3 months of the apprenticeship) and interview. The interview will take the form of professional discussion.
  • An observation of practice in the apprentice’s work setting

EPA product code 9043-22 (version 2)

Assessment events for this standard are:

  • Multiple-choice test
  • Practical observation 
  • Professional discussion

For further guidance, please refer to our end-point assessment pack. The end-point assessment pack includes detailed guidance on grading criteria for the EPA and the evidence you’ll need to produce for knowledge, skills and behaviours at gateway. You’ll find this in the documents section above.

How to register

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment. You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form