CPD training

Learning and development has to adapt to policy, funding and economic changes. When you need support to keep on top of this while delivering the highest possible standard of teaching and learning, consider one of our in-house or open training events.

  • Experienced facilitators who are expert in their sector
  • Handbook and materials to refer to after the sessions
  • Programmes can count towards your CPD portfolio
  • Available as private sessions for up to 25 delegates
  • Bespoke sessions available

For more information on any of the workshops, including bespoke courses and in-house training, please email advance@cityandguilds.com.

Although our courses are targeted, we can adapt them to your organisation and needs.

 Best for employers

 Best for colleges and training providers

Improving Internal Quality Assurers (IQA) Practices

This one day workshop style session is an opportunity to keep ahead of assessment developments following the latest guidelines from Regulators and City & Guilds. This session is designed to be a highly interactive experience for Assessors to reflect, share best practice and collect practical tips and guidance from our expert Facilitator.

The event is aimed at those with some knowledge of Internal Quality Assurance (IQA) practice.

The workshop includes topics such as:

  • Improving learner performance through verbal and written feedback
  • RPL, Recognition of Prior Learning from the assessor perspective
  • Making the most of Professional Discussion
  • The IQA role within the learner journey
  • A risk management approach to sampling
  • Effective standardisation activities
  • Supporting assessors and improving performance

Improving Internal Quality Assurers (IQA) Practices

Speaker: Clare Grist

Date & Location: 02 July - Cardiff

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External Quality Assurance - EQA (2 day workshop)

This programme will provide knowledge, understanding and practical opportunities to explore what an external quality assurer (EQA) does to monitor a centre approved to deliver qualifications. Delegates will consider the fundamental aspects of the EQA role as well how they maintain good practice in relation to legislative and regulatory requirements. The two-day training event will provide the opportunity to learn, practice and carry out valuable activities which reflect the EQA role.

The day will help you to:

  • Explain the context and principles of external quality assurance
  • List information required to be able to plan for an EQA visit
  • Compare at least 4 different techniques for sampling within a centre
  • Discuss how to maintain and improve quality
  • Manage information effectively
  • Recognise legal and good practice requirements


  • Gain an understanding of the EQA role
  • Enhance your knowledge of quality assurance to review and improve your own organisation’s procedures and performance
  • Develop your knowledge and skills as preparation for becoming an EQA in the future
  • Support and develop your own centre to confirm compliance with awarding organisation (AO)
  • If you are already an EQA the programme will refresh and update your knowledge

External Quality Assurance - EQA (2 day workshop)

Speaker: Linda Chorley

Date & Location: 15 - 16 July - London

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New! Preparing your Apprentice for EPA

This event is designed for those who are new to the world of apprenticeships and looking to broaden their knowledge and understanding moving forward in supporting colleagues and new employers.

A day of engaging practical activities, aims to provide ideas for further developing your individual and centre practice when working with new apprentices and employers.

  • Reviewing your current centre practice in respect of the new apprenticeship standards and related delivery
  • Understanding the importance of EPA planning and preparation in the apprenticeship learner journey
  • Understanding the difference and importance of 'holistic', 'formative' and 'summative' assessment strategies with the apprentice and the employer
  • Exploring how apprentices can learn to 'show-case' their knowledge, skills and behaviours in front of a stranger
  • Unpacking good practice in exams, tests/MCQs including marking, grasp of command verbs and providing developmental feedback to the apprentice
  • Exploring 'top tips' for professional discussion, projects and portfolios which form part of the EPA process
  • Understand the City & Guilds approach and process of EPA registration, booking and related apprenticeship resources.

Speaker: Paul Robottom

Date & Location: 18 June – London

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New! Best Practice in professional discussions and interviews for EPA

As part of our continued support, we are running a series of national quality improvement events aimed at all vocational sectors delivering new apprenticeship standards and EPA with City & Guilds. A workshop filled with engaging practical and other activities, aims to provide ideas for further developing your individual and centre practice when working with new apprentices in preparing them for their EPA professional discussion or interview.

The workshop is aimed at;

  • Assessors/Trainers
  • Curriculum Managers
  • IQAs
  • Apprenticeship/WBL Managers
  • Quality Managers
  • Others who may have a teaching, learning and/or assessment role within the delivery of the new apprenticeship standards.

Employers are also welcome to attend.

Date & Location: 24 June – London

Speaker: Paul Robottom

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New! Best practice in the quality assurance for the new Apprenticeship Standards (England)

Date & Location: 10 June – Taunton

Speaker: Paul Robottom

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Register your interest


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Derrick Jones

Independent management consultant (Delivers Leadership & Management)

Derrick is currently an independent management consultant. He has 17 years consultancy experience having developed and led the education advisory teams for KPMG LLP and Deloitte Management Consulting.

Prior to entering consultancy, Derrick had 15 years’ experience in education with his last post being as a Vice Principal of a large College in the North West of England where he was responsible for the areas of Finance, Personnel, Estates, MIS, Central Admissions, Marketing, and Catering. He was Clerk to the Board for 14 years, and also taught in the Faculty of Business and Management at Level 2 to Level 6.

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Lois Acaster

External Quality Assessor

Lois has EQA'd for City and Guilds for over 30 years, initially alongside a full time permanent job delivering teacher education in further and higher education and latterly whilst working as a consultant for the Education and Training Foundation and other educational institutions. Lois is well known as a teacher educator across the UK mainly because of her role as lead presenter for a number of initiatives such as the introduction of new teaching qualifications and the QCF, and was contracted by LSIS in 2013 to write the 'new' post compulsory teacher education qualifications which became the City and Guilds 6502 suite.

Lois currently EQA's teaching and assessing qualifications in the Middle East and Far East and in the north of the UK. On behalf of the ETF, Lois has worked on the English and maths pipelines, and is now currently involved as Programme Assessor for their OTLA project.

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Paul Robottom

Technical Advisor for Health & Social Care

Paul has worked in training and development in the FE and HE sectors for 20 years.  A seven year period as a Senior Manager in an FE College, included management of work based apprenticeships in Health and Social Care, Business & Administration/Customer Service and Product Manufacturing. An early career in the Probation/Prison Service supported the development in his health and care knowledge and practice and his teaching/training skills, which have been well utilised across the City & Guilds group  working with a range of customers including adult care and health vocational sectors.

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Rachel Oner

Freelance consultant, trainer and EQA (Delivers Teaching English series of 5)

I have been working in education and training since 1991 in teaching and management roles. I have worked in various settings including Offender Learning, Work-based Learning, Adult Education and for private training providers.

My skills, qualifications and experience include:

  • Consultancy and training
  • ESOL and English programme delivery with specialisms in embedding and contextualising
  • ESOL and English Subject Specialist Qualified
  • Language Learning (MFL)
  • Staff Development Programmes
  • Internal & External Quality Assurance
  • Employer ESOL focussed projects and resource development
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Suzi Gray

Technical Advisor for Health & Social Care (Delivers IQA Practices)

Originally from an Early Years and Play work background, I have 30yrs occupational experience at Executive Level in Health and Social Care, Childhood and Youth Programmes and Early Years in the public, private and the voluntary and community sectors across Wales, Northern Ireland, England and Internationally. During this time I have also been involved in the development, delivery and quality assurance of work based learning and vocational technical qualifications.