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Supporting your apprenticeship delivery

Apprenticeship Support Hub

Guidance and resources for training providers and colleges delivering apprenticeships

At City & Guilds, we are here to support you with your apprenticeship delivery at every stage of the journey. Our wealth of resources and dedicated teams are on hand to guide you, your teams, and your learners to success.

In this Apprenticeship Support Hub, you will find key information you need for a smoother delivery, including resources and advice for:

Securing apprenticeship success

Best practice for delivering apprenticeships

Proactive planning from the very beginning can help ensure a smooth programme and improve apprenticeship completion rates:

  • Familiarise yourself with the standard(s) that you are delivering.
  • Equip yourself and your teams to support your apprentices at all stages of the journey.
  • Ensure you create a detailed training plan, including requirements for pre-determined knowledge, skills and behavious (KSBs), other mandatory qualifications, and reasonable adjustments.

Discover the best resources to support you at this stage >

On-programme learning will make up most of your apprentices' journey. Apprentices will need to develop the relevant knowledge, skills, and behaviours (KSBs) for their standard, alongside any other mandatory training requirements and soft skills.

Help to keep your apprentice on track by scheduling regular, well-structured progress check-ins and touchpoints to discuss any challenges they may be facing, their wellbeing and welfare and tangible next steps.

Discover the best resources to support you at this stage >

Prepare your apprentice for the final milestone of their apprenticeship journey: gateway and end-Point assessment (EPA).

  • Ensure you are familiar with the EPA handbooks as it outlines gateway requirements for each standard.
  • Establish clear responsibilities so that everyone is aware of what’s happening at each stage of the EPA, from uploading evidence to booking assessment dates.

Speak to our EPA Partnership managers to help you plan and deliver apprenticeship and EPA.

Discover the best resources to support you at this stage >

Apprenticeship and EPA support resources

Discover the key resources available to support your apprenticeship delivery at all stages of the journey.

The majority of the resources are available to download from EPA Pro, our online administration platform. Access to EPA Pro is provided to our approved City & Guilds and ILM customers delivering the on-programme standards or EPA-only service.

Find out how EPA Pro supports apprenticeship and EPA delivery

Onboarding documents and planning

On-programme learning

Gateway and EPA


More apprenticeship delivery support

Access additional resources and information to support your apprenticeship delivery.

Apprenticeship and EPA administration guidance

Functional Skills support: Maths and English

City & Guilds digital platforms


Contact us

We are here to support and guide you through the delivery of apprenticeships and EPA only service. Contact our support teams for dedicated support.

EPA Support team

Customer Service