We've produced the following key documents to support you through the remote invigilation process. Please ensure that everyone involved with your remote invigilation booking reads the centre guide and share the candidate guide with your learners before booking and taking the remote invigilation assessment.
Resources for Centres
If you are a learner looking for support with remote invigilation visit our Remote invigilation for candidates page.
How can I start using remote invigilation?
All existing City & Guilds centres who offer assessments through e-volve have automatic access to our remote invigilation service and can book on the e-volve platform.
If you are looking to become a City & Guilds approved centre you can find out more on our about centres page.
What assessments are available for remote invigilation?
Our remote invigilation service is available for most of our e-volve assessments with the exception of those that are deemed unsuitable for the remote invigilation. For our most up-to-date list of assessments contact your sales representative.
How do I book a remote invigilation assessment?
Remote invigilation assessments are booked using walled garden. You will need to select the correct remote invigilation type and use the timetable functionality to select the date and time of your learner's assessment. You can find detailed information on how to book remotely invigilated assessments in our video tutorial.
Before you make the booking, confirm that you have the correct learner email address in Walled Garden to ensure that they receive the link and verification code for their assessment session.
How do I change or add a learner's email address?
If you need to update a learner’s e-mail address in Walled Garden, you can use our new Learner Details Upload Tool. For guidance on how to use the tool, please read our guide. You can contact Customer Services if you need an update to be actioned in less than 24 hours.
Alternatively, you can continue with our usual process and make changes directly in Walled Garden. For instructions on how to add an email address, please see section Candidate Management / Amend a candidate the Candidate Management section within our Walled Garden user guide. Please be advised that this update will require approval from Customer Services, and it can take up to 3 business days.
How are learners authenticated?
Learners will be asked for their name and a form of photo ID which matches the name for the assessment booking, a photo will then be taken which will be compared to the photo ID provided.
How does remote invigilation work and are assessments still secure?
Following the learner authentication an environment check will be carried out to confirm they have no access to additional help or materials. During the assessment, the invigilator is supported by artificial intelligence (AI) to monitor a whole range of audio/visual clues and learner behaviours, all of which are flagged for review.
How much does remote invigilation cost?
The cost for our Live Remote Invigilation Service is 29 GBP, per learner, per test. This cost includes the invigilator service and access to the invigilation platform. The e-volve test fee is not included.