Each centre must provide the name, job title, and contact details of the Head of Centre or Principal. This individual must be the most senior person at the centre, for example the Head of Centre, Principal, CEO, Owner, Manager etc. This person is ultimately accountable for the overall operations, performance, governance, quality assurance and integrity of the centre. Their responsibilities include:
- Strategic oversight: Setting the direction and priorities for the centre, ensuring alignment with organisational goals and regulatory requirements.
- Operational management: Overseeing day-to-day operations, including staffing, resource allocation, and service delivery.
- Compliance and Quality Assurance: Ensuring the centre adheres to all relevant policies, standards, and legal obligations, including safeguarding, health and safety, and data protection. Ensuring the centre has a single named Quality Nominee as a point of contact for City & Guilds.
- Risk management: Identifying and mitigating risks that could impact the centre’s ability to deliver its services effectively.
This person must have the authority to access all information and progress decisions swiftly throughout the academic year or ongoing study programme for all matters relating to the delivery of qualifications. They must hold a senior position within the centre, such as a Senior Leadership Team (SLT) representative with responsibility for qualifications delivery or a Deputy Head / Vice Principal.
All escalations will be made to this person for any issues that arise. They will take overall accountability to ensure that:
- All estimated completion data is submitted accurately by the published deadline as part of the VTQ Delivery of Results Checkpoints (where applicable to the centre).
- All relevant assessment marks, grades and evidence are submitted to us no later than the published deadline (where the centre delivers relevant qualifications)
- All relevant student grades submitted to City& Guilds through results entry are valid and accurate.
- Every student has marks / grades submitted to enable them the opportunity to complete their qualification (i.e. the Rules of Combination are met).
Each centre must allocate one Senior Designated Exam Office Contact. This person must be the most senior contact within the centre's exam office. They will also take overall responsibility for ensuring the timely completion of the Checkpoint data for VTQ Delivery of Results to ensure that:
- Registrations and all applicable assessment entries are made in Walled Garden for each student by the published deadline.
- Student registration and booking data are accurate and up to date throughout the academic year.
- No duplicate entries are made for the same assessment, or entries for assessments that are not required.
- All students have a single enrolment number, and any discrepancies (i.e. a student enrolment merge is required) are resolved prior to results being issued.
- All students undertaking an exam have the relevant entry, prior to sitting the exam.
- Exams are administered correctly to JCQ ICE requirements, and all paper scripts are securely packaged and returned to the correct address on time and via recorded delivery.
Each centre must have a single documented named point of accountability for management of quality assurance, with secure contact details (specific to the centre).
The Quality Nominee / Contact is the person responsible for ensuring that the management, administrative and quality assurance systems for our qualifications are properly maintained throughout the centre. They must have an appropriate background in assessment management, administration and quality assurance.
Each centre must allocate an overall Qualification Lead for a number of qualification groups, including those in the scope of the Ofqual VTQ Timely Delivery of Results.
Qualification leads are who we will communicate with regarding areas such as T Levels, Technical Qualifications and / or Extended Project Qualifications (EPQ) as well as other areas such as Functional Skills, NPTC, ESOL etc.
Each lead has overarching responsibility for the delivery of the qualifications in each group.
Centres should maintain all remaining centre staff on this page. This includes all staff involved in the administration, delivery, assessment and IQA of all qualifications.