Healthcare Support Worker (9041)

Last Updated: 21 Nov 2018

Product code 9041

The Healthcare Support Worker Apprenticeship standard at level 2 is part of a suite of apprenticeship standards designed to create a career progression pathway in healthcare. These are:

Senior Healthcare Support Worker at level 3
Assistant Practitioner in Healthcare at level 5
Nursing Associate at level 5
Degree Nursing apprenticeship at level 6

The healthcare support worker role is a key element of healthcare provision.  Healthcare support workers work directly with patients and users of services in a range of healthcare  settings including own homes.   

The Healthcare Support Worker Apprenticeship standard is at level 2 and only available to be delivered in England.  It has a typical duration of 12-18 months .

Our apprenticeship offer provides materials and solutions you need to sustain flexible delivery models that are cost effective, time efficient and meet the learning styles of your apprentices. It helps motivate them to be successful, productive in their role and are fully prepared for end-point assessment. 

Our high-quality, rigorous end-point assessment, can be delivered at a convenient time for your apprentice.


There is no mandatory qualification for the on-programme element of this apprenticeship.  Employers may choose to include a qualification as part of the programme. Centres are advised to discuss employer requirements regarding on-programme in detail.

The following qualifications MAY provide a structure for delivery of the on-programme element of the Healthcare Support Worker apprenticeship.
3095-21 City & Guilds Level 2 Diploma in Care
3051-02 City & Guilds Level 2 Certificate in Clinical Skills
The 5519-12 City & Guilds/AMSPAR Level 2 Award in Medical Terminology may be a useful addition to enhance the on programme delivery.

The City & Guilds Level 2 Diploma in Care (3095-21)is endorsed by both Skills for Care and Skills for Health as meeting the requirements of their qualification specifications and design principles.

End-point assessment

Use Product code 9041-12 to order our EPA.

The end-point assessment must demonstrate that the apprentice can perform in the occupation in a fully competent, holistic and productive way.  The assessment will be graded pass, merit or distinction. 

The end point assessment consists of:
A multiple choice test (online) consisting of 60 multiple choice questions scenarios. 
A portfolio of evidence
An observation of practice in the apprentice’s work setting 
An interview 

A sample test paper will be available and the password for this will be found on the Walled Garden.

A support pack is available to outline requirements of end point assessment and to help centres and employers to prepare their apprentices.

When the apprentice passes their assessment successfully, we’ll apply to the ESFA for the apprenticeship certification. The certificate will then be sent to the apprentice’s employer.  We also provide our own City of Guilds-branded statement of achievement.

How to register

Interested in using our high-quality on-programme materials or end-point assessment service? There are three ways to either find out more or to order what you need:
1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials  you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard .) 
2. Get in touch with Our Direct Sales Team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.
3. Speak to your City & Guilds Business Manager  about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form