Healthcare Support Worker (9041)

Last Updated: 26 Jun 2023

Product code 9041

Important information: All end-point assessment organisations (EPAOs) are required by the external quality regulators and funding agencies to regularly review performance and take-up of their products and services.  Following a recent review, City & Guilds has decided to close our offer for Level 2 Healthcare Support Worker 9041-12 EPA. Learners / Apprentices currently on the 9041-12 will continue to study as normal. Please see important last dates below. 
  • Last registrations: 22.09.2023 
  • Last bookings: 09.02.2024 
  • Last assessments: 30.04.2024 
  • Last certifications: 31.07.2024
The Level 2 Healthcare Support Worker apprenticeship standard is part of a wider suite of Healthcare apprenticeships at Levels 2, 3 and 5.

The healthcare support worker role is a key element of healthcare provision.  Healthcare support workers work directly with patients and users of services in a range of healthcare  settings including their own homes.   

The Healthcare Support Worker Apprenticeship standard is only available to be delivered in England.  It has a typical duration of 12-18 months.

Summary of our offer:

Our teaching and learning resources for Healthcare Support Worker will give you the tools you need to support apprentices through their on-programme learning, build their confidence and competence and ensure a quality learning experience in preparation for EPA.

We are on the register of end-point assessment organisations for Healthcare Support Worker. Our high-quality, rigorous end-point assessment (EPA), can be delivered at a convenient time for your apprentice. Our EPA service includes a suite of guidance documents and preparation tools to get you ready for EPA.


City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment. Including;

Optional qualification: Our Level 2 Diploma in Care (3095-21) supports the delivery of all the skills, knowledge and behaviours required. We have created a supporting document to link the qualification content to the requirements in the standard so you can feel confident that everything is covered.
The Level 2 Certificate in Clinical Skills (3051-02) may also provide a structure for delivery of the on-programme element of the Healthcare Support Worker apprenticeship.  The City & Guilds/AMSPAR Level 2 Award in Medical Terminology (5519-12) may be a useful addition to enhance the on programme delivery.

Downloadable tutor materials: Tutor materials compliment apprenticeship delivery with engaging content including handouts, lesson plans and presentations, covering all learning outcomes. Materials are available for download from SmartScreen using order code SS3095-31.

Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:
  • Health and safety
  • Safeguarding and Prevent
  • Equality and diversity
  • British values
Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard. Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.

End-point assessment

City & Guilds is already assessing end-point assessment for Healthcare Support Worker.

As one of the biggest EPAOs in England, we pride ourselves on our first rate customer service. Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the assessment. Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

EPA product code 9041-12

Assessment events for this standard are:
A multiple choice online test consisting of 60 scenario based questions. 
A portfolio of evidence
An observation of practice in the apprentice’s work setting 
An interview 

For further guidance, please refer to our end-point assessment pack. The end-point assessment pack includes detailed guidance on grading criteria for the EPA and the evidence you’ll need to produce for knowledge, skills and behaviours at gateway. You’ll find this in the documents section above.

Sample knowledge test: A sample of the EPA assessment paper to use with apprentices for formative or mock papers. The pack includes the paper, the mark scheme and a mark sheet.

EPA preparation tool: Our platform guides apprentices through online content to help them feel ready for their EPA experience. User-friendly technology takes the apprentice through a series of questions, to suggest material personalised to their apprenticeship standard and their confidence levels. The content is curated from across the web and covers areas like revision and exam skills, multiple choice test strategies, professional discussion and interview skills. You can watch our short video to learn more

Recording forms: supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered. These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.

LIEPA reports: Our lead independent end assessors (LIEPAs) produce an annual report with insight into the EPA results and findings across all centres. These reports can help you refine your apprenticeship delivery to improve success rates.

Apprenticeship certification
As well as receiving their Institute for Apprenticeships (IfA) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.

How to register

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment. You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form