The Level 1 qualification covers an introduction to the hospitality and catering industry, safety at work, customer service, accommodation services and cleaning accommodation areas.
The Level 2
qualification covers safety at work, customer service skills in accommodation services, accommodation services, cleaning accommodation area, provide a linen service.
The Level 3 qualification covers maintain a healthy, safe and secure working environment, supervise customer service, supervise staff training, principles of supervising and leading teams, resource management in accommodation services, supervise accommodation services, maintain accommodation services supplies.