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Learn more about City & Guilds and our drive to build successful careers and businesses for over 140 years in the industry

2794-03 is now closed for registrations. 2794-02 will close for registrations on 31 December 2026. The City & Guilds Level 2 Diploma for Customer Service Practitioners qualification is suitable for anyone who is involved in any customer focused role in any industry. The objective of the quali

Level 2 Level 3

Explore City & Guilds- the global leader in skills development & apprenticeship schemes with 2 million learners working on diverse qualifications every year.

Every organisation is unique, and so are your goals. High-quality, relevant and tailored training is key to remaining competitive, and recognising skills will set your business apart – making you fit for the future.

Helping employers and training providers demonstrate the quality of their training and increase participants’ engagement.

Keep up-to-date about vocational events run by City & Guilds including apprenticeships, qualifications and T Levels plus much more. Learn more

On this page you can find the latest podcasts from City & Guilds. We talk to colleagues, employers and training providers to give you a better insight of the work we do across different industries.

Giving feedback? Making a complaint? Confidentially? Whistle-blowing? Learn more.

The skills gap is costing UK businesses £2 billion. Close the gap with City & Guilds. No one is better qualified to upskill your workforce.

City & Guilds transforms the lives of people in more than 80 countries, by helping to build businesses and economies

Discover City & Guilds qualifications, apprenticeships, digital learning platforms and skills solutions. Explore training, workforce development and sector-specific support for providers, employers and learners.

In the Middle East and North Africa, we help meet local demand and fulfil our mission to develop individuals, institutions and countries through education.

Hair and Beauty is one of the most sought-after skillsets around the world. Our portfolio includes over 15 international Hair and Beauty qualifications

City & Guilds have operated in Ireland since 1901, with a permanent office in Dublin from 2002. We operate in more than 80 countries in total.

In South Asia, we help meet local demand and fulfil our mission to develop individuals, institutions and countries through education

We can help employers achieve growth targets and deliver business value by improving staff skillsets and motivating their workforce

City & Guilds offers over 60 vocational qualifications in 13 industry sectors in India to help upskill the country’s vast young workforce

City & Guilds has been working with 18 governments around the world to support the development and enhancement of national vocational education systems

ILM provides international leadership and management qualifications as well as recognition programmes for training providers and employers

Get in touch with the Business Development team of the City & Guilds office in your country or region to discuss adding qualifications to your portfolio

We offer vocational and leadership qualifications as well as training services to centres and education providers in 15 countries in sub-saharan Africa

We offer a portfolio of internationally recognised qualifications and services to our customers in the Caribbean and the Americas

A City & Guilds approved centre is a local education provider, authorised to deliver and assess our qualifications. It helps your business attract learners

We help learners from around the globe progress directly into hospitality and catering jobs, or into more senior positions within their industry

Our Work Ready short courses are designed to help people get jobs by delivering workplace skills that can be studied alongside vocational qualifications

Our international Engineering portfolio is one of the most comprehensive on the market. The qualifications are designed to meet a global need for engineers

Read inspiring City & Guilds International Case Studies transforming the lives of people in more than 80 countries.

We offer vocational qualifications, accreditation and consultancy to training providers, employers and governments throughout the ASEAN region.

City & Guilds is committed to improving inclusion and diversity within the way we work and how we deliver our purpose, which is to help people and organisations develop the skills they need for growth.

We are committed to contributing to the communities we work in and acting as a responsible, ethical and accountable organisation in all areas of how we work.

Our local teams provide support, advice & guidance on our qualifications & services. Find details of City & Guilds offices in Scotland, Wales, N. Ireland & Ireland.

We value each other and we embody our City & Guilds culture through living our values in everything that we do.

How skills development and vocational education change lives and support career success

City & Guilds is committed to net zero. Striving for a 50% emission reduction by 2030 and environmentally responsible operations for net zero by 2040.

Everything we do supports people into work, helps them develop on the job and move into the next job. And we understand the positive impact skills development has on personal achievement, organisational success and national productivity.

We offer vocational qualifications, accreditation and consultancy to governments, training centres and education providers throughout the Pacific region

At City & Guilds, we're committed to supporting providers, employers, and learners throughout the entire skills development journey. Our dedicated customer teams provide guidance on everything from training planning and delivery to exploring tailored skills development solutions.

Discover the City & Guilds offer for learners. Explore our courses and qualifications, including apprenticeships, and learn about our learner awards.

Discover the City & Guilds offer for learners. Explore our courses and qualifications, including apprenticeships, and learn about our learner awards.

At City & Guilds, we develop programmes of learning, learning technology, certification & assessment, to support colleges, training providers & governments.

We work with 120+ prisons supporting 60,000+ learners a year. City & Guilds is the exclusive qualifications provider in English prisons – see how you can work with us.

City & Guilds have all the support and expertise you need to get the most out of our digital solutions.

Explore the 10 sectors we work across at City & Guilds, from construction and engineering to health care and hair & beauty. Discover qualifications, apprenticeships, digital learning and workforce solutions to help people and organisations thrive.

Become a City & Guilds centre. Learn how to gain approval and deliver recognised qualifications and apprenticeships with full support and guidance.

Learn about digital credentials - helping you see all skills. Join 1000s of organisations who are using digital credentials to revolutionise how they see skills.

A range of Environmental Awareness and Sustainability funded units and short qualifications are available now, and a number of our qualifications have sustainability units embedded into them.