City & Guilds regularly upgrades E-volve SecureClient. The SecureClient that customers use on their testing workstations needs to match the latest version of SecureClient.
Normally SecureClient on customer workstations will automatically upgrade, but in some instances the upgrade fails and learners are not able to progress to their assessment in Evolve.
To resolve this issue:
Check the version of SecureClient on your testing workstations starts with these five digits: 12.029.
To check you will need to open SecureClient and click on the wording Surpass, Powering Assessment.
As per the screen shot, a popup with an Admin button will appear, the version of SecureClient will be displayed.
If your version doesn’t start with 12.029, you will need to uninstall and reinstall SecureClient.
Before you uninstall
- First, log in to the Admin section of SecureClient and check there are no results to upload.
- If you do have results to upload, please upload them.
- If you have any issues uploading results or with the installation process, please call customer services on 01924 930800
To reinstall Secure Client click here.