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More Help

In addition to our help for centres, help for learners and help for employers sections we have this, the more help section. For help with ILM qualifications, visit the ILM website. If you need help with a City & Guilds Kineo product, you can visit the City & Guilds Kineo website

If you are a international centre or learner you can take a look at our international offices page

Our External Quality Assurers work with training providers to help them maintain the highest standards.

City & Guilds Qualified Logo

The City & Guilds Qualified logo is available to learners who have achieved a Level 2 City & Guilds qualification or higher. The logo includes a descriptor that shows the level of the qualification you have achieved.

The level descriptor is a recent addition that safeguards consumers against the level of expertise they can expect to receive from a tradesman as well as allowing learners to become more competitive by completing qualifications of a higher level.

If you wish to apply for the City & Guilds Qualified logo, please email your request with scanned copies of your certificates to logo@cityandguilds.com.

To ensure you receive the correct logo, please only send copies of the certificate with the highest level qualification you have completed.

Please note: Certificates of Unit Credit are not accepted as evidence that you have completed a qualification.

We aim to respond to your email within 10 working days.

International Offices

Whether you are located in Africa, Asia, Europe or anywhere else in the world, we're here to answer any questions you have about City & Guilds.

Select the region closest to where you are for information on City & Guilds in your part of the world.

East Asia
South East Asia

Caribbean and the Americas
Middle East
South Asia

If you are not located in any of the regional areas listed above, then find out how you can contact us.

Customer Service Statement

Here at City & Guilds we are committed to improving Customer Experience, we do this by listening to comments and feedback, and measure results by the service standards set out below.

> Read the full statement

Feedback and Complaints

We are committed to improving your experience by listening to comments and feedback. If you would like to provide feedback please get in touch.