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Help for associates

More Help

In addition to our help for centres, help for learners and help for employers sections we have this, the more help section. For help with ILM qualifications, visit the ILM website. If you need help with a City & Guilds Kineo product, you can visit the City & Guilds Kineo website

If you are a international centre or learner you can take a look at our international offices page

Our External Quality Assurers work with training providers to help them maintain the highest standards.

City & Guilds Qualified Logo

The City & Guilds Qualified logo is available to learners who have achieved a Level 2 City & Guilds qualification or higher. The logo includes a descriptor that shows the level of the qualification you have achieved.

The level descriptor is a recent addition that safeguards consumers against the level of expertise they can expect to receive from a tradesman as well as allowing learners to become more competitive by completing qualifications of a higher level.

If you wish to apply for the City & Guilds Qualified logo, please email your request with scanned copies of your certificates to

To ensure you receive the correct logo, please only send copies of the certificate with the highest level qualification you have completed.

Please note: Certificates of Unit Credit are not accepted as evidence that you have completed a qualification.

We aim to respond to your email within 10 working days.

International Offices

Whether you are located in Africa, Asia, Europe or anywhere else in the world, we're here to answer any questions you have about City & Guilds.

Select the region closest to where you are for information on City & Guilds in your part of the world.

  • Africa – including Botswana, Ghana, Kenya, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Sudan, Swaziland, Uganda, Zambia, Zimbabwe.
  • ASEAN and Greater China – including Brunei Darussalam, Burma, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Mongolia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.
  • Caribbean and the Americas – including Antigua, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman, Grenada, Guyana, Jamaica, Trinidad & Tobago, Turks & Caicos Islands.
  • India
  • Middle East and North Africa – including Afghanistan, Azerbaijan, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Russia, Saudi Arabia, Turkey, UAE.
  • Pacific – including Australia, Cook Islands, New Zealand, Papua New Guinea.
  • South Asia – including Bangladesh, Pakistan, Sri Lanka.

If you are not located in any of the regional areas listed above, then find out how you can contact us.