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Keep up-to-date about vocational events run by City & Guilds including apprenticeships, qualifications and T Levels plus much more. Learn more

Learn about digital credentials - helping you see all skills. Join 1000s of organisations who are using digital credentials to revolutionise how they see skills.

These pages provide you with help & guidance, covering all aspects of delivering & administering City & Guilds qualifications, including how to contact us.

Whether you're a centre, an FE college, a private training provider, an employer or a learner, see what City & Guilds can offer you.

City & Guilds transforms the lives of people in more than 80 countries, by helping to build businesses and economies

The skills gap is costing UK businesses £2 billion. Close the gap with City & Guilds. No one is better qualified to upskill your workforce.

Need help with something? From replacement certificates to how to become a City & Guilds centre and much more, find your answer here.

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Learn more about City & Guilds and our drive to build successful careers and businesses for over 140 years in the industry

The UK government has committed 600 million to boost construction training and tackle critical skills shortages, supporting the ambition to build 1.5 million homes by 2029.

Our quality teams are based across our regional offices and support our approved centres with all aspects of quality assurance.

Every organisation is unique, and so are your goals. High-quality, relevant and tailored training is key to remaining competitive, and recognising skills will set your business apart – making you fit for the future.

T Levels are level 3 technical qualifications that sit alongside apprenticeships and A Levels within a reformed skills training system. Find out more about these reforms and how City & Guilds can help.

Help and support for City & Guilds learners (current, past and potential). Find the help you need, including how to request a replacement certificate or amend a certificate.

Explore City & Guilds range of apprenticeships and options to gain recognised qualifications and improve the sustainable skills of your employees.

Find out about Sitecore Digital Marketing System, analytics, social media and Facebook Pixel in regard to website cookie use. Learn more.

Read the City & Guilds Privacy Policy which sets out how we'll treat the personal data you provide to us in compliance with applicable data protection law.

Help for Centres. Find out how to become approved; how to request replacement certificates; how to reset your Walled Garden password. Learn more.

Find out about City & Guilds, including our terms of website use. Learn more.

Find out how to contact City & Guilds if you're a centre, employer or learner. Find our main email and postal addresses, telephone numbers and contact forms.

The design of this website and its contents are protected by copyright and any unauthorised reproduction, whether in whole or in part, is prohibited.

Help for Centres. Find out how to become approved; how to request replacement certificates; how to reset your Walled Garden password. Learn more.

Learn how to amend or replace City & Guilds certificates, including required documents, application steps, and timelines for learners and centres.

Find out more about website accessibility? We adhere to style of navigation, text size, changing colours of our websites.

Employer frequently asked questions, help and support

Learn how City & Guilds businesses handle personal data to improve services, ensure legal compliance, and support lifelong learning and skills development.

Learn how to set up multifactor authentication for secure access to City & Guilds and ILM platforms using Microsoft or Google Authenticator apps.

Enter a free prize draw at the CIPD Festival of Work 2025 to win one of 10 copies of ‘The Neglected Acts of Leadership’ book. UK residents only.

City & Guilds is committed to data security and the fair and transparent processing of personal data. This privacy notice sets out how City & Guilds, a City & Guilds Business or ILM, a City & Guilds Business, treat the personal data which you provide to us in compliance with applicable data protecti

Interested in delivering T Levels? Construction and Building Service Engineering T Levels from September 2021 (England only). Learn more.

Please find below some frequently asked questions and their answers, which will help you understand some of the technical qualifications development, delivery, industry placements, and T Levels funding.

T Levels are a two-year programme choice that follows GCSEs and could give you a head start towards the career you want.

Explore T Level success stories from learners, providers, and employers, highlighting delivery, placements, and the real-world impact of technical education.

Here you’ll find a range of teaching, learning and planning resources for tutors as well as information and support regarding approval, quality assurance, registration, bookings, timelines, fees and communications for all staff.

City & Guilds has given help for centres, help for learners and help for employers sections . They have done the more help section.

The City & Guilds T Level foundation year is a full-time one-year study programme developed in conjunction with T Level providers to support progression onto a T Level.

Our T Levels run for two-years, which includes a variety of qualifications and flexible programmes of study including Technical Qualifications; Apprenticeships; Traineeships; and Study Programmes. Learn more. 

Keep up-to date with the latest City & Guilds T Levels events.

We are developing the T Level Technical Qualifications (TQs) in the two pathways within the Agriculture, Environmental and Animal Care route, with first teaching Agriculture, Land Management and Production from September 2023 and Animal Care and Management from September 2024.

City & Guilds and ILM have developed the T Level Technical Qualification (TQ) in Management and Administration available for first teaching from September 2022 in England only.

Want to deliver Engineering and Manufacturing T Levels? From September 2022, City & Guilds will offer these T Levels. Learn more.

Student Course Records? Confirming your qualifications? Professional Recognition Awards and Course Syllabuses? Learn more.

Help for learners. About qualifications. Confirming your qualification; how to appeal? View a list of logbook optional units. Learn more. 

Help for learners. How do I apply for a replacement certificate? How do I amend my personal details on a certificate? How do I find a City & Guilds approved centre near me? Learn more.

Learn how to request a replacement certificate or how to request an amendment to your certificate from City & Guilds using our online form.

At City & Guilds we want everyone who is completing our programmes and qualifications to feel safe and supported for the full duration of their training and assessment.

Building digital skills for the future. Preparing occupational digital apprenticeships End-Point for Assessment success. Learn more.

Catering skills for the future. Preparing occupational Hospitality and Catering apprenticeships End-Point for Assessment success. Learn more.

Find answers to common questions about using the City & Guilds Moderation Portal, including login help, account setup, file uploads, and qualification access.

Support available for apprenticeships providers in the engineering, manufacturing and transport industries. Help prepare apprentices for EPA success. Learn more.

How do employers get involved in T Levels/industry placements? Ready to join Employer Industry Board? Find out more.

We visited Oldham College who have been delivering the Building Services Engineering T Level since 2021 and have since added more T Levels to their curriculum.

Our EPA Partnership Managers are on hand to support our customers through the entire apprenticeship journey, helping to navigate the process of End-point assessment.

Who are City & Guilds? What personal data do we collect? How do we process your personal data? Learn more.

A key pillar in our apprenticeship offer is our people and at City & Guilds we take a personal approach in supporting our customers as they navigate the world of apprenticeship standards.

As a leading brand in apprenticeships and qualifications in Adult and Child Care, we cover a range of standards and have the assessment infrastructure in place to service end-point assessment (EPA) demand.

Support available for apprenticeships providers in the Occupational business and Customer Service. Help prepare apprentices for EPA success. Learn more.  

City and Guilds specialises in apprenticeships and qualifications in health, we cover a wide range of standards and have the assessment infrastructure in place to service end-point assessment (EPA) demand.​

Support available for apprenticeships providers in the Construction and BSE sector. Help prepare apprentices for EPA success. Learn more.  

Occupational hair-preparing apprentices for End-Point Assessment success. Learn more.

How York College and City & Guilds are setting students up for future career success

We visited Middlesbrough College who have been delivering the Onsite Construction and Building Services Engineering T Levels since 2021 and have since added more T Levels to their curriculum.

City & Guilds is a government-approved EPA provider you can trust to offer effective end-point assessment services for a range of new apprenticeship standards

Thank you for your interest in apprenticeships and EPA. Please visit EPA Service page.

A collection of support and guidance materials to aide your EPA journey.

From unrivalled technical and personal EPA support from our dedicated team to on-programme resources and assessment preparation for EPA – our high-quality support and assessment resources give apprentices the confidence to succeed.

Discover City & Guilds-endorsed centres in your area with the resources to facilitate end-point assessments across a number of sectors

Prepare for end-point assessment with helpful videos. Including tips for both face-to-face and remote events, aimed at apprentices and providers.

As a key part of the evolution of our end-point assessment service delivery we’re introducing a NEW EPA platform called EPA Pro at City & Guilds.

Plan your apprentices' EPA dates efficiently. Discover pre-gateway services for Construction, Transport Maintenance, and Engineering standards with City & Guilds.

Discover our series of informative and thought-provoking webinars and events that cover all aspects of the apprenticeship reforms in the UK.

Support for training providers and colleges delivering apprenticeships. Access resources, advice, and guidance from City & Guilds for successful delivery.

Supporting automotive apprenticeship providers with high-quality learning experiences and EPA success. Discover our comprehensive end-to-end solutions.

Discover how Exeter College’s T Level in Engineering and Manufacturing prepares students for automotive careers through hands-on training and industry placements.

City & Guilds offer a wide range of apprenticeship programs for every level of apprentice. Check out all the different apprenticeship standards on offer here.

Find out the impact of our apprenticeships with success stories from apprentices, and what it means to them.

Plan ahead with an overview of new standards we will be launching and revisions to existing standards in the year ahead.

Prior to starting his City and Guilds apprenticeship Phil was a community-based mental health support for SYHA’s Take Notice Service.

Pennine Labels reach new digital heights with apprentice success.

Businesses must be flexible to move with the times and take advantage of the opportunities that come along.