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  • Replacing and amending paper certificates

    Learn how to amend or replace City & Guilds certificates, including required documents, application steps, and timelines for learners and centres.

  • Replacement certificates for centres

    City and Guilds have released instructions for centres that need to request replacement certificates on behalf of their learners.

  • How to replace or amend your certificate

    Learn how to request a replacement certificate or how to request an amendment to your certificate from City & Guilds using our online form.

  • Certificate for Retrofit Advisors Form Success

  • Certificates and Credentials

    Discover our certificates & digital credentials recognising learner achievements. Explore accreditation options for City & Guilds qualifications.

  • e-Certificates for employers

    e-Certificates allow learners to access PDF versions of their certificates, meaning you can quickly & easily validate them online using a unique authentication code.

  • e-Certificates for learners

    e-Certificates is your one-stop shop for viewing, downloading and purchasing certificates.

  • Certificate Supplements - International

  • e-Certificates

    Learn about the City & Guilds e-certificates offer for centres - available to all centres with a Walled Garden account. Includes answers to frequently asked questions.

  • Skills Certificate in Health and Safety (1100)

    The Skills Certificate in Health and Safety reflects the importance of maintaining health and safety standards in the workplace. It is designed to support the skills and knowledge developed in International Vocational Qualifications and provides a broad introduction to the theory and practical side ...

    Level 1

  • Skills Foundation Certificate (3528)

    The City & Guilds Skills Awards have been designed to provide a broad introduction to essential practical skills in areas of work as diverse as construction, engineering, hospitality and IT. Employer Benefits: •City & Guilds works in partnership with organisations like yours, listeni

    No Level

  • Skills Proficiency Certificate (3529)

    The City & Guilds Skills Awards have been designed to provide a broad introduction to essential practical skills in areas of work as diverse as construction, engineering, hospitality and IT. Employer Benefits: City & Guilds works in partnership with organisations like yours, listening to yo

    No Level

  • Certificate in Aircraft Maintenance (2680)

    Aviation Maintenance Mechanics carry out Flight-Line maintenance and ground handling of a wide range of military aircraft and civil aircraft, from small aeroplanes to passenger airliners, jet fighters and helicopters. They are expected to carry out approved scheduled maintenance processes and defec

    Level 2

  • Skills Proficiency Certificate (3529)

    The City & Guilds Skills Awards have been designed to provide a broad introduction to essential practical skills in areas of work as diverse as construction, engineering, hospitality and IT. Employer Benefits: City & Guilds works in partnership with organisations like yours, listening to

    No Level

  • Level 2 Certificate in Engineering Operations (Knowledge) (4510)

    4510-11 Level 2 Certificate in Engineering Operations (Knowledge) & 4510-12 Level 2 Diploma in Engineering Operations (Knowledge) 

    Level 2

  • Skills Foundation Certificate (3528)

    The City & Guilds Skills Awards have been designed to provide a broad introduction to essential practical skills in areas of work as diverse as construction, engineering, hospitality and IT. Employer Benefits: •City & Guilds works in partnership with organisations like yours, list

    No Level

  • Level 3 Technical Occupational Entry for Teaching Assistants (Certificate) (5330)

    The Level 3 Technical Occupational Entry for Teaching Assistants Certificate has been developed as part of the Qualification Reforms in England and are approved for funding and will be available for first teaching in September 2025. This qualification has been designed with the involvement of a...

    Level 3

  • Level 2 Award & Certificate in Sustainability and the Green Environment (7617)

    The qualification is designed to be delivered as a stand-alone qualification, or run along side other programmes of learning, for example a study programme.

    Level 2

  • Level 2 Professional Bus Driving for London (3302)

    This qualification will provide the knowledge and expertise required to enable bus drivers to deliver a consistent level of service to customers using buses within London. Any new Transport for London bus driver will need to take this qualification as a mandatory requirement.

    Level 2

  • Light Vehicle Maintenance and Hybrid Vehicle Maintenance (7290)

    NOW LIVE: Level 3 Award in Knowledge of Hydrogen Fuel Cell Electric Vehicles and Components (7290-53) As the automotive landscape evolves with the rise of hydrogen-powered vehicles, our new qualification empowers individuals to enhance their knowledge and skills in safely working on and around Hydro

    Level 1 Level 2 Level 3 Level 4

  • Facilities Services (4429)

    ...ations and certification activities. Please review the revised end registration dates on our website and catalogue. The City & Guilds Level 2 Certificate in Facilities Services allows learners to learn, develop and practise the skills required for employment and/or career progression in the ...

    Level 2

  • Introduction to the Facilities Industry (7612)

    These brand new qualifications provide a broad understanding of waste management, recycling and facilities services.

    Level 1

  • Practical Cleaning Skills (Awards) (7139)

    These cleaning qualifications will help professional cleaners work safely and effectively and provide a high quality service. They are small, award size qualifications at Entry 3, Level 1, Level 2 and Level 3 of a practical nature and they cover a variety of tasks relevant to modern cleaning op

    Level 1 Level 2

  • Energy Assessment (6361)

    ...omestic buildings, non-domestic and commercial buildings, and air-conditioning systems. The Domestic Energy Assessor produces an Energy Performance Certificate (EPC) using the most recent version of RdSAP when a building is sold or let, and an accredited Assessor can deal with both the sales ...

    Level 3 Level 4

  • Design and Craft (7716)

    The course in Design and Craft is available in over 100 crafts such as fashion, ceramics, media, interior decoration, textiles, woodwork, flower arranging, corsetry, cake decoration and bookbinding.

    Level 1 Level 2 Level 3 Level 4

  • Hairdressing and Barbering (6002)

    Following on from the Government's announcement of the outcomes of last year's pause and review, we have conducted an internal review of our qualifications and have made the difficult decision to close a small number, including our Level 2 and 3 Technical Qualifications in Hairdressing.  The la

    Level 2 Level 3

  • Hairdressing (3002)

    These qualifications are for those interested in a career in hairdressing.  Our certificates and diplomas cover a wide range of skills from shampooing, styling and dressing to cutting.   You don't need a current work placement to take these qualifications, and there are options for ...

    Level 2 Level 3

  • Higher Professional Qualifications in Technical Salon Management (5450)

    Our awards, certificates and diplomas in this high-level qualification,  are for those looking to run their own hair or beauty salons.   They cover a wide range of skills from the creation of a hairstyle collection, salon management, laser and light treatments, fashion, theatrical and...

    Level 4

  • Introductory qualifications in Vehicle Systems, Body and Paint Maintenance and Cycle Mechanics (3902)

    Learn the basics of repairing or refinishing any type of vehicles with these introductory vehicle systems, body and paint maintenance and cycle mechanics qualifications. You'll learn the basic skills you need to enrol in more advanced qualifications, and then get a job in a garage or body shop. Yo

    Entry 3 Level 1 Level 2

  • Textiles (7161)

    This is the ideal qualification for creative learners who love to work with  textiles! You will develop all the knowledge and practical skills you need for a successful career in the textile sector.

    Level 1 Level 2 Level 3

  • Hairdressing and Beauty Therapy (3001)

    Our certificates and diplomas are designed to build on your interest and passion for the hair and beauty industry, covering a wide range of skills from  styling, plaiting and twisting to make-up or nail art.

    Entry 3 Level 1

  • Logistics Operations Management (3439)

    For those employed in the logistics sector who want to prove their competence in a supervisory or management role. This qualification covers all the essential skills and knowledge needed to ensure that goods reach their destinations safely and efficiently, such as: supervising the receipt, storage

    Level 2 Level 3

  • Cleaning and Support Services Skills (7648)

    Important Update: All awarding organisations are required by external regulators and funding agencies to regularly review performance and take-up of their products and services. Following a review City & Guilds has come to the difficult decision to no longer offer qualifications in Cleaning and

    Level 2 Level 3

  • Hairdressing and Barbering (NVQ) (6008)

    To gain the skills you need to work in a hairdressing salon or barber shop -our certificates and diplomas cover a wide range of skills from shampooing, cutting, perming and styling to advanced colour correction.

    Level 1 Level 2 Level 3

  • Interior design (7157)

    Our certificates and diplomas in Interior design covers a wide range of skills from designing interiors for kitchen and living rooms, making lined curtains, making interlined roman blinds through to designing interiors for bedrooms with en suites.

    Level 2

  • Art and Design - 2D and 3D (7156)

    Our certificates and diplomas in Art & Design in 2D and 3D Techniques,  will enable you to become a well informed designer in your chosen craft subject, covering a wide range of skills from life drawing, printmaking techniques, scenic painting,  warm and cool glass techniques to c...

    Level 1 Level 2

  • Floral Design (7144)

    Our awards in certificates covers the essential skills you need for a successful career in floral design, they cover a wide range of skills in traditional and contemporary flower arrangements and design.

    Level 2

  • Access to Building Services (2000)

    Want a career in Building Services Engineering but not sure about which area to go into? This one year introductory qualification gives learners a flavour of the skills involved in four different areas of building services engineering; plumbing, electrotechnical, heating and ventilating and ref

    Level 1 Level 2

  • Forgework (8485)

    This qualification is suitable for all prospective blacksmiths, farrier apprentices, and others seeking a certificate of forgework competence. For guidance on the entry requirements for the Advanced Apprenticeship in Farriery, please contact the National Farrier Training Agency (NFTA)...

    Level 2

  • Horse Care (0071)

    Focussing upon the principles and practices of horse care and management in a work-based setting, the learner will focus on areas of interest such as yard work, competition horses, riding, breeding or coaching

    Level 1 Level 2 Level 3

  • Horse Care and Management (0079)

    ...se Care and Management  in a College-based setting, the learner will be able to start or build on a career in the Equine Industry. UCAS tariff Certificate in Land Based Services Grade Current Tariff points ...

    Level 2 Level 3

  • Floristry (0351)

    The Award, Certificate or Diploma in Floristry can help you to gain and develop the skills you need to work as a florist. You'll learn things like plant care, flower arranging and how to create floral decorations for celebrations. Level 3 Diploma in Floristry UCAS tariff ...

    Level 2 Level 3

  • Forestry and Arboriculture (0077)

    ... You'll learn at a College or with a training provider and gain practical experience that will give you an edge in the world of work. UCAS tariff Certificate in Land Based Services Grade Current Tariff points ...

    Level 2 Level 3

  • Technicals in Floristry (0175)

    ...may progress into employment or within their current role or onto further learning including university or an Apprenticeship. The Level 2 Technical Certificate in Floristry is aimed at learners that are looking to start a career in the floristry industry.  Learners could progress into employm...

    Level 2 Level 3

  • Fashion design (7160)

    Our certificates and diplomas in fashion design covers a wide range of skills from designing and making a blouse or a shirt, a dress  or a fashion corset through to designing and making a character costume.

    Level 1 Level 2 Level 3

  • Sugarcraft (7159)

    Our certificates and diplomas in Sugarcraft cover a wide range of skills from cupcakes and cake pops, royal icing techniques, creating a botanical sugar floral study  through to techniques using chocolate couverture.

    Level 1 Level 2 Level 3

  • Technicals in Horticulture and Forestry & Arboriculture (0174)

    ...ead to meaningful employment in the Forestry and Arboriculture industry. Learners will explore a wide range of industry areas. The Level 2 Technical Certificate in Horticulture is aimed at learners that are looking to start a career in the horticultural industry.  Learners could progress into ...

    Level 2 Level 3

  • Technicals in Building Services Engineering (8202)

    The City and Guilds Level 3 Advanced Technical Diploma in Electrical Installation (450) are for learners who are interested in developing the specific technical and professional skill that will lead to meaningful employment in the electrotechnical industry. Learners will explore a wide range of

    Level 2 Level 3

  • Practical Horticulture Skills (7573)

    Focussing upon the fundamental practical skills in horticulture, the learner will be able to learn skills such as planting out, preparing ground, pruning, using a mower, maintaining turf or constructing a path.

    Level 1 Level 2

  • Children and Young People's Workforce (4227)

    4227-06 Level 3 Diploma for Children's Care, Learning and Development (Wales & Northern Ireland) and 4227-08 Level 5 Diploma in Leadership for Children's Care, Learning and Development (Management) (Wales and Northern Ireland) have been extended for Northern Ireland ONLY until 30 November 2020.&

    Level 2 Level 3 Level 5

  • Caring for Children (4237)

    These qualifications provide an introduction to caring for children and help develop the skills and knowledge learners need to care for children. Learners will cover topics such as communicating with children, engaging children through activities, supporting learning and planning fo

    Level 1

  • Beauty Therapy (3007)

    Our certificates and diplomas cover a wide range of skills, from nail technology, facials, make up, waxing and lash and brow treatments through to body massage, facial and body electrotherapy, epilation and spa treatments. 

    Level 1 Level 2 Level 3

  • Creative Hair and Beauty Studies (3004)

    The Creative Hair and Beauty Studies qualifications are ideal for learners looking for a career in Hair or Beauty or a combined Hair and Beauty career. These qualifications allow learners to develop their creative skills and underpinning knowledge

    Level 2

  • Theatrical and Media Makeup (6010)

    Following on from the Government's announcement of the outcomes of last year's pause and review, we have conducted an internal review of our qualifications and have made the difficult decision to close a small number, including our Level 2  Technical Qualification in Make up Artistry, the last

    Level 2 Level 3

  • Beauty Therapy - Nails and Spa (6003)

    Following on from the Government's announcement of the outcomes of last year's pause and review, we have conducted an internal review of our qualifications and have made the difficult decision to close a small number, including our Level 2 and 3 Technical Qualifications in Beauty Therapy.  the

    Level 2 Level 3

  • Introduction to the Role of the Professional Taxi and Private Hire Driver (7552)

    This qualification provides the basic knowledge needed to start a career as a Taxi/Private Hire Driver, that is, providing a personal road transport service and ensuring the customer is transported safely and smoothly between origin and destination.

    Level 2

  • Induction into Adult Social Care (4212)

    This qualification, specific to Northern Ireland, provides an induction to a career in adult social care. It covers all the essential knowledge you need to get started and progress in this sector.

    Level 2 Level 3

  • Technical Qualifications in Health and Care (3625)

    The Level 2 Technical Certificate in Healthcare, Care and Childcare is aimed at learners that are looking to start a career in one of these sectors. Learners could progress into employment, onto and Apprenticeship or may wish to further their studies by taking other qualifications at Level 3. The L...

    Level 2 Level 3

  • Adult Care (England) (3096)

    ...based on the Skills for Care Qualification Specifications. The suite consists of the following qualifications: 3096-02 Level 2 Adult Social Care Certificate (NEW) 3096-31/91 Level 3 Diploma in Adult Care (England). Full qualification and Unit route 3096-51 Level 5 Diploma in Leadership ...

    Level 2 Level 3 Level 5

  • Health and Social Care (4333)

    These are knowledge qualifications that can be used as an introduction to working in adult social care or with children and young people. The qualifications cover a variety of areas, including: equality, diversity and inclusion; introduction to the role of a social care worker; health and safety; an

    Level 1

  • Preparing to Work in Adult Social Care (4229)

    These qualifications will allow learners to acquire the knowledge of a number of essential areas of working in adult social care. The Certificate in Preparing to work in Adult Social Care is part of the Health and Social Care Apprenticeship Framework. Please use the following links to check funding...

    Level 2 Level 3

  • Health and Social Care for Wales and Northern Ireland (4230)

    These Level 1 knowledge qualifications, available to learners in Wales and Northern Ireland, have been developed in partnership with Skills for Care and Development to be used as and introduction to working in adult social care or with children and young people.

    Level 1

  • Healthcare and Support Services (4223)

    City & Guilds Level 2 Certificate in Healthcare Support Services is recognised by the NHS, Europe's largest employer and based on the latest National Occupational Standards for Health.  This qualification is for you if you want to progress in a career in healthcare support, in a non‐c...

    Level 2

  • End of Life Care (3571)

    ...leted one of these qualifications, the candidate may wish to complete a larger qualification such as the Diploma in Health & Social Care or to work towards one of the many small qualifications available for continuing professional development, such as the awards or certificates in dementia care.

    Level 2 Level 3

  • Dementia Care (3565)

    Currently 700,000 people in the UK have dementia and this figure is expected to double over the next few decades. The Awards in Awareness of Dementia/Certificates in Dementia Care will help to improve health and care services supporting individuals diagnosed with dementia.

    Level 2 Level 3

  • Cleaning Principles (7695)

    ...Please review the revised end registration dates on our website and catalogue. Learn the best techniques for specific cleaning tasks with an Award, Certificate or Diploma in Cleaning Principles. You can choose the cleaning skills you want to focus on - there are topics ranging from operating mec...

    Level 2

  • Horticulture (0078)

    ...ou'll learn at a College or with a training provider and gain practical experience that will give you an edge in the world of work. UCAS tariff Certificate in Land Based Services Grade Current Tariff points...

    Level 2 Level 3

  • Digital Knowledge Qualifications (9628)

    These qualifications are designed to support learners to develop a full range of underpinning knowledge that can be used in a variety of businesses and industries that demonstrate confidence and transferability in a Digital Technology Environment. They have been developed in collaboration with emp

    Level 3 Level 4

  • Communications Cabling (3668)

    ...e effective in the installation of communication cables and connecting to relevant systems.  For those who wish to progress further, the Level 3 Certificate in Communications Cabling builds on the competence of installation and facilitates moving into supervisory roles. This qualification has b...

    Level 2 Level 3

  • Cyber Security Knowledge Qualifications (3660)

    These qualifications are designed for those looking for a career in cyber security technology. They provide learning that underpin two career opportunities: technical solutions - those whose focus is on the technical side work on areas such as security design and architecture, security testin

    Level 4

  • Word Processing Techniques (8975)

    The Word Processing Techniques qualifications can prepare you for the modern workplace by equipping you with skills and knowledge to effectively use word processing software. They are designed to test your ability, through practical tasks to enable you to use word processing soft

    Level 1 Level 2 Level 3

  • Spreadsheet Processing Techniques (8970)

    Spreadsheet processing techniques develops your practical skills in using spreadsheet functions and document settings over a series of tasks.

    Level 1

  • ITQs for IT Users (7574)

    The City & Guilds ITQ is suitable for anybody who uses IT whether at home or work. The flexible structure and assessment methods of the ITQ mean that it can be adapted for a variety of courses in the classroom or almost any workplace or job role as part of an intended career.  Centres

    Level 1 Level 2 Level 3

  • Start IT - for IT Users (4249)

    New to IT? With the Award and Certificate for IT Users you can build your skills and gain the confidence you need to work effectively with computers. These practical qualifications offer a flexible approach - you can choose to learn about word processing, spreadsheets and email or choose units c...

    Entry 3

  • Work-based Horticulture (0065)

    Focussing upon the principles and practices of horticulture in a work-based environment, the learner will be able to start or build on a career in areas of interest, such as landscaping, production horticulture, sports turf or Parks and Gardens.

    Level 1 Level 2 Level 3

  • Beauty Therapy (3003)

    These Beauty Therapy qualifications are for anyone interested in starting or advancing a beauty therapy career.  Our certificates and diplomas cover a wide range of skills, from nail technology, photographic make up, facials, waxing and lash and brow treatments through to body massage, theatric...

    Level 2 Level 3

  • Mathematics and English Skills (3850)

    *Please note this product is currently offered in the Caribbean, if you’re interested in offering it in your region, please contact your local office. Receiving email updates: You can now sign up for email updates about this qualification and a guidance document about how to do this can be fo

    Entry 3 Level 1 Level 2 Level 3

  • ESOL Skills for Life (4692)

    ... language skills for work, further learning or everyday life. This revised suite of ESOL Skills for Life qualifications replaces the previous suite (3692). It includes 'single-mode' Awards in Reading, Writing and Speaking & Listening, as well as a 'full-mode' Certificate that combines all three.

    Entry 1 Entry 2 Entry 3 Level 1 Level 2

  • Principles of English and Mathematics (3844)

    These qualifications enable learners to demonstrate sound knowledge and understanding of maths or English, as well as the confidence and resilience to operate under the pressure of a one-off onscreen test. Available at Entry 3, Level 1 and Level 2, these qualifications can be used to hel

    Entry 3 Level 1 Level 2

  • Augmentative and Alternative Communication (3716)

    The award and certificate in Augmentative and Alternative Communication qualifications are designed to be wide ranging qualifications that allow learners to develop effective communication. It is designed to be taught or facilitated by a variety of professionals and carers including teachers, speech...

    Entry 2 Entry 3 Level 1

  • Essential Skills (Northern Ireland) (4800)

    Fundamental applied skills in Application of Number, Communication and ICT help learners in Northern Ireland function effectively and progress in work, further learning and general life.

    Entry 1 Entry 2 Entry 3 Level 1 Level 2

  • Refrigeration and Air Conditioning (6187)

    Focussing on the practical skills and knowledge required to install, service and maintain refrigeration and air-conditioning systems, on successful completion of this qualification the learner will be well equipped to start or progress their career in the refrigeration & air-conditioning industr

    Level 2 Level 3

  • Employment and Personal Learning at Work (7591)

    These qualifications are designed primarily to support Employment Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS) within apprenticeships, although they may be used to develop these skills in other forms of work-based learning. This qualification is part of the appr

    Level 2

  • Employability Skills (5546)

    ...Award in Employability Skills Yes Yes Yes   5546-04/40 Certificate in Employability Skills Yes Yes Yes Yes 5546-05/41 ...

    Entry 2 Entry 3 Level 1 Level 2

  • Providing Financial Services (6774)

    ...ancial Services at Levels 2 and 3 are designed to offer learners the flexibility to show their achievement in a specific area without taking the full Certificates in Providing Financial Services and may be suitable for Continuing Professional Development or supplemental learning. The Level 2 Cer...

    Level 2 Level 3 Level 4

  • Personal Progress (3803)

    Become more independent and effective in life, learning and work with the Personal Progress qualifications. These flexible qualifications are designed to help you build your skills and knowledge in a wide range of areas, such as communication, reading and writing, mathematics, independent living, wo

    Entry 1

  • Medical Secretaries (5519)

    Please be aware that the 5519 qualifications will close as of the 30th September 2022.  These qualifications were developed in partnership with AMSPAR (The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists). They will prepare the learner to work in the fie

    Level 2 Level 3

  • Business and Administration (4428)

    From learning to carry out basic administrative tasks to gaining higher level support skills, these qualifications include a wide range of units to meet the needs of learners and employers. They are also required components of the Level 2 and 3 Apprenticeships in Business and Administration. I

    Level 2 Level 3

  • Medical Administration (4419)

    Please be aware that the 4419 qualifications will closed as of the 30th September 2022. These Level 5 qualifications in Primary Care and Health Management were developed in partnership with AMSPAR (The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists), and ar

    Level 5

  • Business and Administration (4475)

    ...as those with more experience. For more details on the ITQ units included in these qualifications go to ITQs for IT Users (7574) The Level 2 and 3 Certificates are technical certificates within the Business and Administration apprenticeship framework. There are Awards, Certificate and singl...

    Level 2 Level 3

  • Public Services Operational Delivery (3815)

    ...very (Principles) – Civil Service 3815-12 Level 2 Award in Operational Delivery (Principles) – Local Authorities  Level 3 Certificate in Operational Delivery (Advanced) (Chose one of the qualifications listed below)  3815-03 Level 3 Certificate in Operation...

    Level 2 Level 3

  • International Introductory in Selling (8416)

    This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position.

    A1 Preliminary Level 1

  • Customer Service (7014)

    If you're working in a customer service and selling team, our short courses can help you take on more responsibility. You'll gain relationship-building and customer care skills to undertake your customer service role more effectively and improve the overall effectiveness of your organisation - wh

    Level 1

  • Customer Service (4430)

    These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvem

    Level 1 Level 2 Level 3

  • Customer Service Foundation Learning (4411)

    The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

    Entry 3 Level 1

  • International Introductory in Customer Service (Service Sector) (8415)

    This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position.

    A1 Preliminary Level 1

  • International Introductory in Conflict Handling (8414)

    This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position.

    No Level

  • Customer Service (4417)

    Covering all aspects of customer service, from understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services, the learner will be able to move up in their career, no matter what area they are working in.

    Level 2 Level 3

  • International Introductory in Hospitality Customer Service (8412)

    This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position.

    Level 1

  • Contact Centre Operations (3412)

    Available at all levels, for new entrants and experienced team leaders alike, these qualifications develop a wide range of professional skills and knowledge needed for progression in contact centre operations, no matter which industry the learner is working in. This qualification is pa

    Level 2 Level 3

  • Sales (7711)

    Designed to reflect the current and future needs of employers, these qualifications provide a solid grounding in the sales theory and sales techniques. You will cover the essential skills and knowledge required to identify and meet customers needs, identify relevant regulatory requirements, apply le

    Level 2

  • Contact Centre Operations (3411)

    Covering all the essential knowledge and skills required for a successful career in contact centre operations, these qualifications are ideal for those who are not able to access workplace-based qualifications. These qualifications are part of the Contact Centre Operations apprenticeship fram

    Level 2 Level 3

  • Essential Skills for Work and Life (Wales) (3846)

     These qualifications enable learners in Wales to develop their communication, number and ICT skills through a flexible and personalised learning programme. Developed in conjunction with the Welsh Government, these qualifications complement and support progression towards the Essential Skills W

    Entry 1 Entry 2 Entry 3 Level 1 Level 2 Level 3

  • Occupational Health and Safety (3654)

    Level 3 NVQ Certificate in Occupational Health and Safety and Level 5 NVQ Diploma in Occupational Health and Safety Practice provide essential occupational health and safety knowledge and skills, from conducting risk assessments to introducing procedures and promoting a culture of health and safety ...

    Level 3 Level 5

  • Electrical Power Engineering (SCQF) (2305)

    These qualifications replaced the 2343 Electrical Power Engineering qualifications that expired in March 2021. The updated qualification content is based on the National Occupational Standards developed by Energy & Utility Skills for the industry.

    SCQF 5

  • Business and Administration (4418)

    Learn the skills you need to start off a career in office administration with a Business and Administration qualification. You'll learn the essentials of keeping an office running - handling the phones and mail, creating business documents and welcoming visitors. You can also choose units covering

    Level 1

  • Patisserie and Confectionery (7120)

    Have television reality shows got your attention?  These qualifications cover all the patisserie and confectionery skills and knowledge to show you've got what it takes for a successful career as a pastry chef.

    Level 2 Level 3

  • Professional Food and Beverage Service (7103)

    Gain the skills you need to deliver a great dining experience.  You'll learn essential skills in areas like food service, food safety, handling payments, bookings, serving hot and cold beverages, bar service and menu design. Level 3 Diploma In Food and Beverage Service Supervision UCAS

    Level 1 Level 2 Level 3

  • Food Preparation and Service (7178)

    The Level 2 Technical Certificate in Food Preparation and Service (360) has been developed for learners who would like to work in the food preparation and service sector.   You may have already undertaken the City & Guilds Level 2 Technical Award in Cookery and Ser...

    Level 2

  • Hospitality and Catering Principles (7091)

    A Certificate in Hospitality and Catering Principles can help you get a job in the hospitality and catering industry or move up in your career in the sector. There are options focussed on food and beverage service, front office, house-keeping and professional cookery. These qualifications are ...

    Level 2 Level 3

  • Centre-based Land-based Service Engineering (0075)

    The Certificate and Diploma in Land-based technology provide a stepping stone into the workplace, higher education, or career progression. Based mainly in the classroom, you will also be able to practise essential engineering skills in a land-based work environment. UCAS tariff Certificate in ...

    Level 2 Level 3

  • Introduction to the Hospitality Industry (7107)

    These qualifications help you get your first job in the hospitality sector. You'll learn about many aspects of the industry and gain valuable practical and teamwork skills.  The qualification covers various routes, including cookery, food service and the industry as a whole. 

    Entry 3 Level 1

  • Heavy Vehicle & Vehicle Fitting (VRQs) (4290)

    4290-11, 12, 13, 17, 70 and 71 will close to new registrations on 31st May 2022 and will be replaced by our new suite of light and electric vehicle qualifications 7290. Register for updates here. These qualifications are for anyone interested in starting or developing a career in the motor industr

    Level 2 Level 3

  • English Skills and Mathematics Skills (3847)

    ...es 140 qualifications: 100 single-unit qualifications 30 'themed' Awards (eg 'English - Reading'; 'Mathematics - Handling Data') 10 Certificate-sized qualifications (covering the whole standard at each level). For full details of all 140 qualifications, please click on the 'Docume...

    Entry 1 Entry 2 Entry 3 Level 1 Level 2

  • Professional Cookery (6100)

    Following on from the Government's announcement of the outcomes of last year's pause and review, we have conducted an internal review of our qualifications and have made the difficult decision to close a small number, including our Level 2 and 3 Technical Qualifications in Professional Cookery. 

    Level 2 Level 3

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