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Learn more about City & Guilds and our drive to build successful careers and businesses for over 140 years in the industry

Every organisation is unique, and so are your goals. High-quality, relevant and tailored training is key to remaining competitive, and recognising skills will set your business apart – making you fit for the future.

T Levels are level 3 technical qualifications that sit alongside apprenticeships and A Levels within a reformed skills training system. Find out more about these reforms and how City & Guilds can help.

Interested in delivering T Levels? Construction and Building Service Engineering T Levels from September 2021 (England only). Learn more.

Find out about Sitecore Digital Marketing System, analytics, social media and Facebook Pixel in regard to website cookie use. Learn more.

Find out about City & Guilds, including our terms of website use. Learn more.

The design of this website and its contents are protected by copyright and any unauthorised reproduction, whether in whole or in part, is prohibited.

Help for Centres. Find out how to become approved; how to request replacement certificates; how to reset your Walled Garden password. Learn more.

City & Guilds is committed to data security and the fair and transparent processing of personal data. This privacy notice sets out how City & Guilds, a City & Guilds Business or ILM, a City & Guilds Business, treat the personal data which you provide to us in compliance with applicable data protecti

Employer frequently asked questions, help and support

Learn how to amend or replace City & Guilds certificates, including required documents, application steps, and timelines for learners and centres.

Find out more about website accessibility? We adhere to style of navigation, text size, changing colours of our websites.

On this page you can find the latest podcasts from City & Guilds. We talk to colleagues, employers and training providers to give you a better insight of the work we do across different industries.

Enter a free prize draw at the CIPD Festival of Work 2025 to win one of 10 copies of ‘The Neglected Acts of Leadership’ book. UK residents only.

This series, hosted on location at leading conferences focused on policy and skills, includes events at both the Labour Party and Conservative Party Conferences within our dedicated Skills Hub.

Welcome to our Youth Misspent podcast series, where we'll be exploring the issues raised in our recent research on the experiences of young people as they navigate the education system and begin to enter the workplace

While hosting our very first skills hub at last week’s Labour Party Conference, our Chief Executive, Kirstie Donnelly MBE, had the opportunity to catch up with former Education Secretary, and lifelong skills advocate, Lord David Blunkett for our ‘In Conversation With’ podcast.

Join us for an insightful conversation with Andrew Pakes MP, where we explore the challenges and opportunities in the apprenticeship landscape, and the government's vision for long-term skills development. This engaging episode is part of our ‘In Conversation With…’ series, featuring thought leaders

In this episode, Patrick Craven, Director of Policy, Strategic Partnerships, and Stakeholder Engagement at City & Guilds, speaks with Peter Bedford, the newly elected Conservative MP for Mid Leicestershire, on the importance of creating equal opportunities through apprenticeships and professional an

This episode takes a closer look at the energy sector, which is experiencing rapid, large-scale change.

This episode takes a closer look at the engineering sector, which is set to grow significantly over the coming years.

this episode takes a closer look at the manufacturing sector, the opportunities the industry can offer young people and employers, and some of the challenges many currently face such as, acute skills shortages.

City & Guilds has given help for centres, help for learners and help for employers sections . They have done the more help section.

T Levels are two-year courses that have been developed in collaboration with employers and businesses of all sizes so that the learning content meets the needs of the industry and prepares learners for work.

Explore T Level success stories from learners, providers, and employers, highlighting delivery, placements, and the real-world impact of technical education.

Here you’ll find a range of teaching, learning and planning resources for tutors as well as information and support regarding approval, quality assurance, registration, bookings, timelines, fees and communications for all staff.

The City & Guilds T Level foundation year is a full-time one-year study programme developed in conjunction with T Level providers to support progression onto a T Level.

Find answers to common questions about using the City & Guilds Moderation Portal, including login help, account setup, file uploads, and qualification access.

T Levels are a two-year programme choice that follows GCSEs and could give you a head start towards the career you want.

How do employers get involved in T Levels/industry placements? Ready to join Employer Industry Board? Find out more.

Our T Levels run for two-years, which includes a variety of qualifications and flexible programmes of study including Technical Qualifications; Apprenticeships; Traineeships; and Study Programmes. Learn more. 

Please find below some frequently asked questions and their answers, which will help you understand some of the technical qualifications development, delivery, industry placements, and T Levels funding.

We are developing the T Level Technical Qualifications (TQs) in the two pathways within the Agriculture, Environmental and Animal Care route, with first teaching Agriculture, Land Management and Production from September 2023 and Animal Care and Management from September 2024.

City & Guilds and ILM have developed the T Level Technical Qualification (TQ) in Management and Administration available for first teaching from September 2022 in England only.

Want to deliver Engineering and Manufacturing T Levels? From September 2022, City & Guilds will offer these T Levels. Learn more.

For more information on any of our press release stories, please email PRESS@cityandguilds.com or contact a member of the press team.

We visited Oldham College who have been delivering the Building Services Engineering T Level since 2021 and have since added more T Levels to their curriculum.

Discover how Exeter College’s T Level in Engineering and Manufacturing prepares students for automotive careers through hands-on training and industry placements.

How York College and City & Guilds are setting students up for future career success

We visited Middlesbrough College who have been delivering the Onsite Construction and Building Services Engineering T Levels since 2021 and have since added more T Levels to their curriculum.

Who are City & Guilds? What personal data do we collect? How do we process your personal data? Learn more.

Student Course Records? Confirming your qualifications? Professional Recognition Awards and Course Syllabuses? Learn more.

Help for learners. How do I apply for a replacement certificate? How do I amend my personal details on a certificate? How do I find a City & Guilds approved centre near me? Learn more.

Help for learners. About qualifications. Confirming your qualification; how to appeal? View a list of logbook optional units. Learn more. 

At City & Guilds we want everyone who is completing our programmes and qualifications to feel safe and supported for the full duration of their training and assessment.

How do I become a City & Guilds approved centre? How do I apply for a replacement certificate on behalf of a learner? Using the City & Guilds logo. Find out more.

City and Guilds have released instructions for centres that need to request replacement certificates on behalf of their learners.

Administrators of Smartscreen. Our simple user guide should help with most tasks on Smartscreen. Find out more.

Explore skills challenges and emerging needs in critical UK sectors with the Future Skills podcast by City & Guilds and FE News. Share your views with us.

In this City & Guilds Green Edge Podcast episode, the hosts, Dr. Michael Cross and Fraser Harper discuss the vast scale of changes needed to achieve net zero emissions.

In this episode, we explore the topic of green skills and the role that they play, not only in creating a sustainable future but also in powering the government’s ambitious levelling-up agenda.

Explore skills challenges and emerging needs in critical UK sectors with the Future Skills podcast by City & Guilds and FE News. Share your views with us.

Explore AI adoption in further education with experts on Future Skills. Learn strategies for upskilling, AI governance, and balancing innovation with data security.

Designed by employers for employers; employers and industry members are an essential part of T Level Technical Qualifications (TQs). It’s this involvement that helps ensure these qualifications produce competent, work-ready learners who are equipped with the skills and behaviours that industries nee

We are looking for new employers and industry members to join our Employer Industry Boards (EIB). Our EIBs are formed of a group of trusted representatives from a range of sectors.

In the second of two podcasts exploring this topic, Bryony Kingsland and Eric Oliver are joined by Kira and Rob, members of the City & Guilds Young Learner Advisory Team, who share their insights on the employability challenges faced by young people in the modern workplace.

To explore the role of lifelong learning in helping people remain employable and productive at all stages of life, host Bryony Kingsland interviews Kirstie Donnelly to discuss a range of themes around this topic including potential changes to the Lifelong Learning Entitlement and how employers can w

In the first of two podcasts exploring this topic, Bryony Kingsland and Eric Oliver are joined by Kira and Rob, members of the City & Guilds Young Learner Advisory Team, who share their insights on the employability challenges faced by young people in the modern workplace.

In this special National Apprenticeship Week episode, host Bryony Kingsland explores how we can optimise apprenticeships for all involved.

In this episode series host Bryony Kingsland explores the transformative power of understanding and supporting menopause in the workplace.

To explore what Green means for skills in the 21st Century hosts Bryony Kingsland and Kerry Dunkley are joined by Jane Vivian who shares her insights on the challenges and opportunities of green skills for employers, learners and training providers.

In this podcast we explore alongside Craig Smith, Managing Director at Gen2, how employers and training providers can embrace innovation and nurture talent to ensure this sector revolutionises our economy.

We are committed to contributing to the communities we work in and acting as a responsible, ethical and accountable organisation in all areas of how we work.

Our local teams provide support, advice & guidance on our qualifications & services. Find details of City & Guilds offices in Scotland, Wales, N. Ireland & Ireland.

How skills development and vocational education change lives and support career success

We have a dedicated team in place to support local centres, agencies, employers and learners across Ireland.

City & Guilds have operated in Scotland since the 1990s. Explore our offer in Scotland, including SCQF qualifications, events and online support resources.

Find out more about Construction and Building Services Engineering new qualifications. This starts in Wales from September 2021.

Everything we do supports people into work, helps them develop on the job and move into the next job. And we understand the positive impact skills development has on personal achievement, organisational success and national productivity.

Learn more about the flexible workforce development fund with City & Guilds.

City & Guilds is committed to improving inclusion and diversity within the way we work and how we deliver our purpose, which is to help people and organisations develop the skills they need for growth.

City & Guilds are on a journey to becoming an anti-racist organisation. Learn about our commitment to equity and diversity, fostering progress for all employees.

Your apprentices' success is our priority at City & Guilds and we are here to support you and your apprentices through every step of the journey.

Thank you for expressing your interest. We will be in touch with further information on the agenda and booking details over the coming weeks.

Thank you for signing up to receive our emails. We look forward to sharing updates and insights with you.

Thank you for contacting Assured. A Skills Specialist will respond within two working days to assist you with your enquiry.

The skills gap is costing UK businesses £2 billion. Close the gap with City & Guilds. No one is better qualified to upskill your workforce.

Discover the City & Guilds offer for employers. Explore how we can help provide tailored solutions, consultancy and our assured service.

At City & Guilds, we're committed to supporting providers, employers, and learners throughout the entire skills development journey. Our dedicated customer teams provide guidance on everything from training planning and delivery to exploring tailored skills development solutions.

City & Guilds offers a wide range of qualifications in Hospitality and Catering.  Learn more.  

Explore Global Hospitality Certification standards with City & Guilds.

Discover our certificates & digital credentials recognising learner achievements. Explore accreditation options for City & Guilds qualifications.

We work with 120+ prisons supporting 60,000+ learners a year. City & Guilds is the exclusive qualifications provider in English prisons – see how you can work with us.

At City & Guilds, we work in a wide range of sectors, partnering with educators, employers, key industry bodies and policymakers in the UK and globally to develop skills that change lives.

A range of Environmental Awareness and Sustainability funded units and short qualifications are available now, and a number of our qualifications have sustainability units embedded into them.

Unlock the full potential of your L&D strategy with expert guidance at every stage, from training programme development to quality assurance, assessment and evaluation.

Take stock of your L&D challenges and goals with a Strategic Skills Review. City & Guilds have delivered high-quality skills development for over 145 years.

City & Guilds work with employers all over the world to harness the potential of their workforce. Contact us today so we can help you get the most from yours.

We help a number of NHS trusts to deliver their purpose across a wide range of occupational groups, aligned to the Talent for Care programme.

City & Guilds have all the support and expertise you need to get the most out of our digital solutions.

Apprenticeships? End-point assessment (EPA) for apprenticeships? Assured? Join the coaching and mentoring revolution with City & Guilds.

We can work with you to ensure that you have the right people and technology systems in place to successfully manage data, monitor learning and track progress.

This government initiative provides funding for employers to provide six month work placements for 16-to-24 year olds who are receiving Universal Credit and are at risk of long term unemployment.

The ISB hope to encourage successful employer adoption of skills policy and reform by using its experience and expertise to hold the Institute for Apprenticeships and Technical Education.

Read how organisations across a variety of industries are using the Apprenticeship levy to meet skills gaps within their workforce

We have been delighted to host a series of employer led discussions on the key skills challenges and topics facing organisations, both in the UK and internationally.

e-Certificates allow learners to access PDF versions of their certificates, meaning you can quickly & easily validate them online using a unique authentication code.

City & Guilds offers a wide range of qualifications in Hospitality and Catering globally, including Introductory, Higher Level and apprenticeship options. Learn more.  

Meet our UK-wide Business Development Managers supporting colleges and training providers with qualifications, apprenticeships, and skills development.

City & Guilds have operated in Ireland since 1901, with a permanent office in Dublin from 2002. We operate in more than 80 countries in total.

We surveyed 5,000 working-age people to discover the unused skills of millions across the UK.

We can help employers achieve growth targets and deliver business value by improving staff skillsets and motivating their workforce

Hair and Beauty is one of the most sought-after skillsets around the world. Our portfolio includes over 15 international Hair and Beauty qualifications

ILM provides international leadership and management qualifications as well as recognition programmes for training providers and employers

City & Guilds has been working with 18 governments around the world to support the development and enhancement of national vocational education systems

Get in touch with the Business Development team of the City & Guilds office in your country or region to discuss adding qualifications to your portfolio

We offer vocational and leadership qualifications as well as training services to centres and education providers in China

A City & Guilds approved centre is a local education provider, authorised to deliver and assess our qualifications. It helps your business attract learners

Read inspiring City & Guilds International Case Studies transforming the lives of people in more than 80 countries.

We help learners from around the globe progress directly into hospitality and catering jobs, or into more senior positions within their industry

We offer vocational and leadership qualifications as well as training services to centres and education providers in China

Our international Engineering portfolio is one of the most comprehensive on the market. The qualifications are designed to meet a global need for engineers

Our Work Ready short courses are designed to help people get jobs by delivering workplace skills that can be studied alongside vocational qualifications

e-Certificates is your one-stop shop for viewing, downloading and purchasing certificates.

Digital versions of our textbooks can be accessed as e-books via a Blackboard or Moodle-based VLE, the VitalSource Bookshelf app or our SmartScreen platform.

If you are looking to expand your knowledge and skills in this area, City & Guilds and IBM have teamed up to enable access to four free short courses of learning that will give you an overview of the skills and knowledge you need to step into your future career.

We enable customers to gain recognition by given them Medals for Excellence and Lion Awards, Professional Recognition Awards, and The Prince Philip Medal. Find out more.

As an independent training provider, growing your business is no doubt high on your priorities, with City & Guilds.

Working with us. Find out more about Walled Garden, e-volve, and e-Certificates. Learn more.

City & Guilds technical advisors are on hand to provide guidance and answer queries from our centres and employers across all our industries. View their profiles and discover how they can support you.

Discover inclusive, personalised learning at scale with City & Guilds x Cognassist—boost outcomes, meet compliance, and support every learner effectively.

The construction sector has a vital role to play in designing, installing, and implementing environmentally responsible buildings and infrastructure. As the industry continues to evolve with new technologies, materials, and techniques, continuous learning and upskilling are necessary to stay up to s

With sustainability now at the top of the agenda and processes and technologies constantly changing, this is an exciting time to be involved in engineering at any level. Whether it's starting a new career or staying up to date with the latest industry trends

As the Building Services Engineering (BSE) industry moves towards a more sustainable future with new advanced installations and technologies, there has never been a better time for learners to kick-start their career.

With the adoption of electric vehicles expected to accelerate, autonomous vehicles actively being developed and considerable technological change within the rail industry, there has never been a better time for learners to kick-start a career in this evolving sector.

Our 14-19 offer includes a variety of qualifications and flexible programmes of study including Technical Qualifications; Apprenticeships; Traineeships; and Study Programmes. Learn more. 

Preparing for the future of Electric Vehicle infrastructure by developing essential skills and knowledge

How BuildSkill are using years of bricklaying training experience to build the future of the construction industry.

How Burton College and City & Guilds are helping to build a greener future.

Specsavers has used the introduction of the apprenticeship levy to review its approach and further invest in its people.

See how O’Halloran and O’Brien use its apprenticeship programme to show the breadth of great careers the construction industry can offer.

The Quality Academy is a learning management system designed to help our international centres deliver vocational qualifications to the highest standards

City & Guilds offer recognition in Work Ready skills, Engineering, as well as Maths and English. Learn more

How working with the Ministry of Education and local educators has allowed City & Guilds to support young learners .

How City & Guilds and the National Youth Corps are working to reduce youth unemployment and boost economic growth in Sri Lanka.

We help learners from around the globe progress directly into hospitality and catering jobs, or into more senior positions within their industry

The Professional Recognition Awards are given to learners who are committed to Professional Services plus 5 standards. Find out more.

We run free webinars and networks throughout the year to ensure our centres are supported at every stage of their Functional Skills delivery, from on-boarding, curriculum planning through to ongoing delivery.

How can you increase learner engagement in your English and maths programmes?

How can you improve the life chances of learners with English and maths programmes?

How can you improve the quality of your English and maths programmes?

View the 2016/17 Medals for Excellence winner, make a nomination for 2017/18 and read more about the City & Guilds learner awards programme.

The City & Guilds Medal for Excellence is a distinguished work of art whose design has remained largely unchanged since 1880.

For over 100 years, we have run the annual City & Guilds Medals for Excellence programme to recognise success amongst our learners and tutors.

Congratulations to all the winners of the Medals for Excellence programme.

What sets City & Guilds ESOL Skills for Life apart? Find out about ESOL skills structure, assessment and support. Learn more

City & Guilds offer a range of Maths and English within England. For details of qualifications we do, get in touch.

We have a wealth of Maths and English teaching tools, tips and guilds. To help guide you and improve your teaching methods.

How to apply for the 'world association of Chefs Societies Recognition of Quality Culinary Education' standards. Find out more.

Explore the City & Guilds maths and English qualifications offer in Northern Ireland, including ESOL Skills for Life & Essential Skills qualifications for learners.

We provide one of the most competitive Functional Skills offers available in the market today.

Functional Skills Assessment updates 2016

City & Guilds have explained the requirements for conducting exams and keeping materials confidential.

Centres must notify City & Guilds of any exceptional changes to the date, time and/or location of scheduled bookings for 4748 paper and on-screen (e-volve) exams.

City & Guilds offers Functional Skills in maths, English and digital. Essential for real-life, employment and further studies.

Explore funded City & Guilds digital Functional Skills at Entry Level 3 and Level 1, replacing Functional Skills ICT.

Maximise your Functional Skills delivery with e-Functional Skills reloaded - an online teaching & learning resource supporting you from initial assessment to exam success.

City & Guilds is one of only four awarding bodies accredited to offer the Essential Skills qualifications (ESQ) in Wales. Explore our ESQ offer in Wales.

Functional Skills Assessment updates 2016

Listen to what teachers and tutors are saying about functional skills and e-functional skills with City & Guilds.

Fancy doing Maths and English qualifications in Scotland? Find out more.

City & Guilds run Mathematics and English Skills and English for Business Communications internationally.

Skills for Work and Life Updates

Explore City & Guilds' Mathematics and English Skills (3850) for Jamaica. Access handbooks, exam papers, updates, and register for email alerts.

Employability skills - qualifications for the unemployed. City & Guilds offer Employability Practitioner CPD academy and Employability E-Learning. Learn more.

We have partnered with Klik2Learn to offer Journey 2 English, a digital course for intermediate learners of English.

Get ready to be involved in e-volve OpenAssess. This is to help you prepare for your on-screen Functional Skills exams. Find out more.

Endorsement from City & Guilds is recognition of an organisation’s training or learning materials/products/resources.

We spoke to an educational and business consultant with over 15 years' experience to understand why organisations should be investing in high-quality training programmes.

The International Centre for Culinary Arts (ICCA) Dubai is a world class culinary centre, delivering programmes recognised by City and Guilds, which has helped them create a new way of delivering culinary education.

Hear why Network Rail chose to partner with City & Guilds to accredit their bespoke training, and the positive impact it’s had on their teams.

Drive success by increasing effectiveness with City & Guilds. From CPD and consultancy to funding advice. Grow your business with City & Guilds.

City & Guilds can help you save time and money by increasing efficiency with smarter resources, new tools and ways of managing qualifications.

Learn about digital credentials - helping you see all skills. Join 1000s of organisations who are using digital credentials to revolutionise how they see skills.

Discover how digital credentials can help you capture and share skills online with peers, employers, and customers. Get started with our comprehensive support hub.

Hear how digital credentials have helped the centres and employers who have used City & Guilds and ILM digital credentials

Introducing our digital credentials issued to learners who have successfully completed their Functional Skills qualifications, allowing them to share their achievements online, with City & Guilds.

Unlock digitally verifiable skills with digital credentials by City & Guilds. Powered by Credly, the global credentialing network.

City & Guilds helps independent training providers and FE colleges understand the changing vocational education landscape through our research reports.

Forget June-December exam cycles, save time and money, and receive instant feedback and exam results with e-volve.

City & Guilds e-volve software licence for the use of the e-volve software (including any associated documentation).

Learn about the City & Guilds e-certificates offer for centres - available to all centres with a Walled Garden account. Includes answers to frequently asked questions.

Walled Garden is a free online administration service. It has been especially developed to enable City & Guilds approved centres to carry out a range of day-to-day functions quickly and efficiently via the internet.

City & Guilds technical advisors are on hand to provide guidance and answer queries from our centres and employers across all our industries. View David's profile and discover how he can support you.

City & Guilds technical advisors are on hand to provide guidance and answer queries from our centres and employers across all our industries. View Simon's profile and discover how he can support you.

City & Guilds technical advisors are on hand to provide guidance and answer queries from our centres and employers across all our industries. View Paul's profile and discover how he can support you.

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City & Guilds technical advisors are on hand to provide guidance and answer queries from our centres and employers across all our industries. View Dominic's profile and discover how he can support you.

City & Guilds technical advisors are on hand to provide guidance and answer queries from our centres and employers across all our industries. View Katherine's profile and discover how she can support you.

City & Guilds technical advisors are on hand to provide guidance and answer queries from our centres and employers across all our industries. View Amelia's profile and discover how she can support you.

Building digital skills for the future. Preparing occupational digital apprenticeships End-Point for Assessment success. Learn more.

Catering skills for the future. Preparing occupational Hospitality and Catering apprenticeships End-Point for Assessment success. Learn more.

Our EPA Partnership Managers are on hand to support our customers through the entire apprenticeship journey, helping to navigate the process of End-point assessment.

As a leading brand in apprenticeships and qualifications in Adult and Child Care, we cover a range of standards and have the assessment infrastructure in place to service end-point assessment (EPA) demand.

Support available for apprenticeships providers in the Occupational business and Customer Service. Help prepare apprentices for EPA success. Learn more.  

City and Guilds specialises in apprenticeships and qualifications in health, we cover a wide range of standards and have the assessment infrastructure in place to service end-point assessment (EPA) demand.​

Support available for apprenticeships providers in the Construction and BSE sector. Help prepare apprentices for EPA success. Learn more.  

Occupational hair-preparing apprentices for End-Point Assessment success. Learn more.

Investing in apprenticeships with City & Guilds drives industry forward, nurtures talent, and ensures workforce success through expert guidance and end-point assessments.

Thank you for your interest in apprenticeships and EPA. Please visit EPA Service page.

Support available for apprenticeships providers in the engineering, manufacturing and transport industries. Help prepare apprentices for EPA success. Learn more.

Discover our series of informative and thought-provoking webinars and events that cover all aspects of the apprenticeship reforms in the UK.

Support for training providers and colleges delivering apprenticeships. Access resources, advice, and guidance from City & Guilds for successful delivery.

Find out the impact of our apprenticeships with success stories from apprentices, and what it means to them.

Supporting automotive apprenticeship providers with high-quality learning experiences and EPA success. Discover our comprehensive end-to-end solutions.

Find out more about funding and grants available for the government apprenticeship standards administered by City & Guilds and apprenticeship levy.

City & Guilds are the UK's leading provider of apprenticeships and vocational training. Click here to find out more about delivering an apprenticeship.

Join us in championing apprenticeships and the vital role they play in the future of our workforce.

Apprenticeships are a well-respected and popular route in to work across many industries. Explore their benefits and find the right programme for you.

Discover City & Guilds-endorsed centres in your area with the resources to facilitate end-point assessments across a number of sectors

Prepare for end-point assessment with helpful videos. Including tips for both face-to-face and remote events, aimed at apprentices and providers.

As a key part of the evolution of our end-point assessment service delivery we’re introducing a NEW EPA platform called EPA Pro at City & Guilds.

Plan your apprentices' EPA dates efficiently. Discover pre-gateway services for Construction, Transport Maintenance, and Engineering standards with City & Guilds.

Prior to starting his City and Guilds apprenticeship Phil was a community-based mental health support for SYHA’s Take Notice Service.

From unrivalled technical and personal EPA support from our dedicated team to on-programme resources and assessment preparation for EPA – our high-quality support and assessment resources give apprentices the confidence to succeed.

Pennine Labels reach new digital heights with apprentice success.

Businesses must be flexible to move with the times and take advantage of the opportunities that come along.